This individual will play a crucial role in providing technical support, control, configuration, and maintenance of desktops, laptops, and point of sale (POS) hardware across our enterprise. The ideal candidate should have 1-2 years of IT experience and will primarily collaborate with our hospitality IT team, focusing on the Agilisys POS platform. Knowledge of the Freedom Pay payment provider and experience in the hospitality industry, particularly with POS systems, is highly desirable.

Key Responsibilities:

• Provide 1st & 2nd level support for PC, laptop, peripherals, and other equipment.
• Investigate and respond to technical assistance requests, prioritizing and escalating service requests as needed.
• Process requests for new hardware, software, and peripherals.
• Troubleshoot and resolve hardware and application software issues.
• Install, configure, repair/upgrade computers and software, troubleshoot desktop printers.
• Assist with the receipt, staging, configuration, and shipping of equipment for new sites/users.

Desired Skillsets

• Bachelors Degree
• Perform point of sale hardware installation and support.
• Provide 1st & 2nd level support for Point-of-Sale related issues.
• Experience with audio and presentation systems, including control systems.
• Basic understanding of network configuration in a corporate environment.
• Familiarity with Windows 10, Windows Server 2008, and Windows Embedded systems.
• A Certification or equivalent experience is preferred.