· 1 years of prior scheduling experience

· Knowledge of Home Care Industry: a big plus

· CNA in good standing preferred

· High School Diploma/GED (Required), Associates or Bachelors (Preferred)

· Proficiency in Microsoft Office (Outlook, Word, Excel & PowerPoint) 

· Will need to master additional software including AxisCare

Qualifications: Excellent customer service and communication skills, Problem-solving skills, Tech-savvy, Analytical skills, have the ability to build a good easy-going rapport with direct care staff, attention to detail, must be able to multi-task, function well under pressure, be patient, flexible, adaptable and be a team player. Must be a good problem solver and able to work independently.

· Schedule shifts by matching caregiver qualifications and availability to the client's needs.

· Serves as the point of contact for clients, caregivers and case managers 

· Manages new client onboarding including data input of all paperwork from the assessment. Inputs all data for potential, new and current clients, in a specified time frame.

· Promptly handles/resolves caregiver issues, problems, and arranges for substitute/back-up coverage as necessary.

· Resolve caregiver issues, problems, and scheduling changes.

· Provide information about services to prospective clients.

· Responsible for maintaining client files and keeping them up to date.

· Participates in the 'manager on-call' rotation and handles all client, caregiver, intake, and scheduling issues that occur during that time.

· Coordinating the full cycle recruitment process (screening through on-boarding)

· Determining applicant qualifications by interviewing applicants; analyzing responses, verify references, and comparing qualifications to job requirements

· Execute outbound calls to applicants and effectively build a strong talent pipeline

· Participates in community activities as directed.