Company Description
With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains-Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk-creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.
Job Description
Summary
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.
Job Posting Deadline
Applications for this position will be accepted until April 30, 2024.
Essential Job Functions
•Welcome guests upon their arrival and assign rooms
•Provide information about the hotel, available rooms, rates, and amenities
•Respond to guests' complaints in a timely and professional manner
•Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
•Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
•Receive payment from and check out hotel guests
•Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
•Create unique baskets or special amenities for special guests
•Accept reservations, changes, and cancellations
•Recommend restaurants and activities to guests
•Make change, post charges, reconcile daily work, and make deposits
•Communicate with guests and coworkers in a friendly, courteous, and professional manner
•Other duties as assigned
Qualifications
•Must be over 18 years of age
•High School Diploma or high school equivalent preferred
•1 year of guest / customer service skills preferred
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to reach, crouch, kneel, see, hear, stand, walk and run for extended periods of time.
Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces. Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance.
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
•Health, Dental and Vision Insurance Programs
•Flexible Spending Account Programs
•Life Insurance Programs
•Paid Time Off Programs
•Paid Leave Programs
•401(k) Savings Plan
•Employee Ski Pass and Dependent Ski Passes
•Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here