The Project Coordinator will report to the VP of Operations of Production. Their overall job will be to manage communication between the Production Department, its customers, crews and suppliers. Additionally, to serve as primary point of contact throughout the entire project and any repairs for the customer.
Responsibilities:
Manage email traffic, calendar activities, and voicemail messages
Answer Production Department phone calls and emails
Create material and labor orders
Ordering materials, scheduling deliveries, scheduling returns
Scheduling crews
Make outbound phone calls to speak with customers to schedule, remind and follow up on material delivery and roof installations.
Add, cancel, or make changes to the schedule as needed
Resolve scheduling conflicts as they occur
Email reminders to customers when appropriate
Answer calls regarding repairs and customer warranties.
Schedule repair with the customer and crew, follow up after completion with customer
Qualifications:
Computer competency for data entry and the production of reports and schedules
Excellent communication skills in customer service and experience working as a company team member
Ability to fulfill the company's standards and values when performing scheduling tasks
Display kindness and be open to providing scheduling accommodations to customers or staff
Have an eye for detail and organization
Ability to perform multiple tasks at a time
Ability to solve problems quickly
Schedule project timelines to predict the finish date for larger projects
Job Type: Full-time
Pay: $24.00 per hour depending on expierence
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
Schedule:
• Monday to Friday
• On call every 3rd weekend
Preferred Experience:
• Production Scheduling: 2 years (Roofing Company Preferred)
• Knowledge of the construction field (specifically roofing)
Typical start time:
• 10:30 AM
Typical end time:
• 7PM