Aspen Dental Management, Inc. (ADMI) is the nation’s premier dental services organization. We provide expert business and administrative support to the fastest growing, branded network of dental practices in the country. We recognize that our success is a direct result of empowering and supporting ambitious dental professionals; together we build and develop successful, patient focused dental practices. The ideal candidate has proven experience administering A/R in a high-volume healthcare insurance or related environment.

Essential Responsibilities

• RCM Specialists care for the people who care for our patients by performing insurance adjudication, customer service, and patient collection job functions that require superior service and attention to detail.

• Bring better care to the front lines by supporting the execution and achievement of functional areas and company goals.

• Partners with internal departments to resolve issues related to all tasks and assignments supporting the business.

• Point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries.

• Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting.

• Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments.

• Responds to and resolves issues related to claim adjudication, patient and billing inquiries, while seeking managers guidance for non-routine inquiries or escalated concerns.

• May be required to meet position related productivity and quality standards.

• Other duties as assigned.

Requirements/Qualifications

• Education Level: High School diploma or equivalent

• Job related/Industry experience preferred

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Excellent problem solving/analysis collaboration

• Self-motivated individual with strong attention to detail

• Leadership experience preferred

This position is a hybrid-role (2 days on-site in E. Syracuse, 3 days remote)

Pay range: $17.85 - $21/hr, depending on experience