Introduction
Within ASML EUV Customer Support (CS) group an engineer is responsible for executing complex field upgrades on the latest generation Lithography machines (EUV) platforms. Engineers will perform complex mechanical and optical service actions, with a focus on safety and a high level of quality to enable the supporting team to unlock the potential of ASML products for our customers in various locations with in the US and world.
Roles and responsibilities:
The job requirements and duties include, but are not limited to the ability to:
Diagnose and identify root cause and define the action plan for solution.
Execute action plans independently and handle most technical problems on his/her own.
Escalate when needed by providing clear problem statements and technical communication.
Interface regularly with internal and external customers on planning and action progress.
Adhere to safety requirements including pre-work safety assessments and wearing PPE such as respirators, harnesses, hard-toe shoes, bump cap or hard hat, etc.
Hands-on hardware above, beneath, and around machine including ladders and platforms
Properly handle, package, administer, and return parts and tools after work is complete.
Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs.
Keep up to date with latest machine changes by continuous learning and training.
Education and experience
BS engineering degree or equivalent combination of education, skills and experience
Minimum 2 years’ experience in a Customer Support department for high tech products
Minimum 1-2 years working with semi-conductor technology
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills & characteristics:
Mechanical aptitude and ability to troubleshoot electronics, pneumatics, hydraulics, control systems, software, and general knowledge of semiconductor processes.
Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Other information
This position needs to be flexible to adjust to business needs. (Compressed shifts, Work day or night shift).
Work up to 12 hours in a clean room while wearing a cleanroom Gore-Tex suit and PPE
Travel internationally and domestically for training or cross-site support
Training travel will include an initial 4-week training and may also include further training durations of 2-7 weeks in the first year. Additional training as needed.
After 30% travel in first year for training - this role is expected to travel about 60% of the year.
Training locations may include Phoenix or San Diego in the US and/or Taiwan, Germany, & the Netherlands
Travel for cross-site support will be based upon business need, durations may vary from several days to several weeks.
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 35 pounds.
Require travel dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may occasionally lift and/or move up to 50 pounds in weight unaided.
The environment generally is moderate in temperature and noise level.
Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
You must be work authorized in the United States without the need for employer sponsorship.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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