POSITION: Operations Manager DEPARTMENT: Operations REPORTS TO: Assistant General Manager FLSA STATUS: Exempt Summary As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal team members and to continue creating amazing live experiences for the guests that we serve. Responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors: Essential Duties and Responsibilities All duties pertaining to ice include building/removing ice, building/removing dashers and glass, ice maintenance schedules, edging and Zamboni duties Assist with operations staff scheduling; including, but not limited to temporary labor calls, conversion schedules and facility cleaning schedules Assures facility changeovers, readiness and smooth operation of events. Coordinates the operations activities with other building departments and contractors Assists Assistant General Manager in product research, tracking, and scheduling maintenance Assists IT Manager as requested in implementation of operationally related software and tracking of training programs. Submit recommendations for capital maintenance, equipment and operational budget for facility. Tracking inspection, certification and permitting of all conveyances located inside the facility Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints. Provide clear, concise, and timely communication of directives to other departments. Ensures that operations department receives pertinent information for most effective use of the facility and staffing. Oversee tracking building inventory and surplus/storage programs, janitorial supplies Maintaining building drawings and plans Responsible for the Master MSDS log in the building. Responsible for the cleanliness of the facility. Ensure adherence to safety codes and laws. Serves as Manager on Duty as required. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's Degree with major in Management or similar field of study Additional experience may be substituted for education Minimum of 2 years experience in Supervising or Managing in a similar facility Skills and Abilities Excellent organization skills Ability to prioritize and to handle multiple projects simultaneously Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management Ability to effectively supervise staff Strong customer service skills Professional presentation, appearance and work ethic Some computer skills Ability to work with limited supervision and as a team member Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours Supervisory Responsibilities Directly supervises laborers/maintenance workers. The Operations Manager fulfills supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees with Human Resources; addressing complaints and resolving problems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Position is subject to weather and working conditions: dirty, hot, cold, wet, confined areas, or other uncomfortable places. Requires dexterity to use hand tools common to plumbing industry: hammers, wrenches, metal snips, electric drills, measurement gauges, acetylene torches, pressure gauges, manometers, and other testing devices. Ability to lift up to 50 pounds NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility. ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.