Job Description

POSITION: Floor Supervisor

DEPARTMENT: Front of House Operations

REPORTS TO: House Manager

FLSA STATUS: Part Time Hourly

This position Supervises all Front of House activities, staff and services at Richmond CenterStage and Altria Theater. This position also handles all guest services, including services for persons with disabilities.

MAJOR RESPONSIBILITIES:

Assist the House Manager with management of the Front of House operations with special emphasis on events and guests with disabilities services. Inform Event MOD of any issues that need to be resolved and respond to MOD requests.

Supervise volunteer staff.

Handle all needs for guests with disabilities including policies and procedures for ticketing, entrance/exiting and overall ADA compliance.

Patrol and maintain front-of-house area of the Richmond Theaters, ensuring that all front-of-house areas are clean, safe and secure.

Assist the House Manager with keeping detailed logs and reports of incidents and related activities and making sure that all incidents are reported to Event MOD

Assist the House Manager with training the Richmond Theater staff on implementing the emergency plan.

Assist as needed in all areas of operations.

Perform other tasks as assigned.

QUALIFICATIONS:

Education and/or Experience

High School diploma or G.E.D. required. Demonstrated knowledge of current management principles and practices including supervisory skills, budgeting and training and scheduling a part-time staff. In-depth knowledge of ADA code requirements. Knowledge of computer operations, radio communication equipment, and building security functions. Reasonable accommodations will be considered for those with disabilities.

Supervisory Responsibilities

Manage subordinate crew during theater events. Responsibilities include training employees, planning, assigning, and directing work; addressing complaints and resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

Ability to speak, read and write English.

Ability to walk freely up and down steps.

Ability to manage the volunteer staff.

Ability to assess situations and respond in an appropriate manner.

Ability to work nights, weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the physical ability to maneuver around facility(ies), at times, walking, climbing steps and/or standing up to 8 hours daily.

HOURS OF WORK AND TRAVEL REQUIREMENTS

This position is part-time on call work. There is no travel inherent to this position; however, hours may be assigned to either theater which are within 5 miles of each other. Most hours will be nights and weekends during theater events. Preference will be given to those candidates that have availability during days as well as nights.

NOTE: Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are intended to describe the general nature and level of work performed by employees assigned this position. They are not intended to be construed as an exhaustive list of all job duties performed by personnel so classified. Management reserves the right to revise or amend duties at any times.