Position: Full Time Public Safety and Security Guard Department: Operations Reports To: Public Safety and Security Supervisor FLSA Status: Hourly/Non-Exempt Summary Under direct supervision, this position is responsible for promoting public safety and security throughout the facility during scheduled shifts at the Wilmington Convention Center to ensure the protection of clients, guests, employees, and physical property. Essential Duties and Responsibilities Public Safety Enforces public safety policies and procedures during assigned events. Conducts interior and exterior rounds and reports any unusual issues or incidents. Provide safety escorts as requested. Documents all notable incidents in the appropriate logbooks. Participates in incident investigations as needed. Direct visitors, vendors, deliveries, and related personnel to proper areas. Notify appropriate personnel of arrivals and departures. Monitors persons on the premises to determine if they possess the proper identification and are authorized to be present on WCC premises. Performs crowd and traffic flow controls within the facility during events. Responds to emergency situations and alerts the appropriate public emergency response team member(s). Conducts regular safety inspections and assists in the implementation of any corrective actions to be taken. May direct contracted security personnel as needed. Facility Security Opens and/or closes the WCC building on scheduled workdays. Monitors all physical security equipment, such as key control, badge access, and video surveillance systems. Secures locations and prohibits access to unauthorized personnel, and challenges unauthorized personnel in restricted areas. Enforces security policies and procedures associated with crime prevention and building protection. Supervisory Responsibilities This position is not responsible to carry out any supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or GED required. Minimum of (6) months safety/security experience working in a public assembly, hotel, or another commercial facility. Knowledge of effective emergency response and crisis management. Skills and Abilities History of integrity, reliability, and professionalism. Skills in problem resolution. Excellent customer service skills, given frequent interaction with clients, guests, vendors, and other visitors. Ability to operate radios, video equipment, and fire alarm systems. Excellent oral and written communication skills. Other Qualifications Available to work flexible hours, including nights, weekends, and holidays. CPR, AED, and 1st Aid certification preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; stand for long hours during events; talk and hear; to lift and carry 40 pounds. This position may require work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global/The Wilmington Convention Center is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (910)251-5101 for further assistance. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.