Job Title: Network Support Specialist Department: Technology Reports To: Chief Information Officer FLSA Status: Hourly, Non-Exempt Why the Colorado Convention Center is a great place to work: $500 Signing Bonus after 30 days of service and an additional $500 bonus upon 90 days of service! Generous Paid Time Off and Holiday Pay Health, dental, vision insurance, eligible upon hire 401(k) investment plan, with a discretionary employer match of up to 3% Healthcare reimbursement and flexible spending plans Employer-paid and supplemental life insurance Short- and long-term disability insurance available RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass. Tuition reimbursement program (salaried employees after working full time for at least one year) Employee assistance program Compensation: Compensation is dependent on experience and rages from $25.50 to $27.00 per hour. General Summary: Working supervision for installation, maintenance, and repairs of facility communications systems including telephone systems, computer/data systems, and digital display systems. Primary Duties and Responsibilities: Configure and support Cisco VOIP systems, to clients, in-house vendors, and staff. Support communications-related computer systems for administrative and functional purposes. Add, delete, and modify users in CCC network environment (MS Server environment). Configure and install new PC’s and its peripherals. Promptly respond to helpdesk support requests. Assist users with internal and external software including: MS Office suite, Adobe products, EBMS data management system, ADP, and other web-based services. Assist Systems Administrator maintain FourWinds digital signs and digital room signs. Maintain a safe working environment. Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. The ability to operate computers and work with office systems. Demonstrate excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele, required Ability to understand and follow written and oral instructions. Ability to handle multiple tasks efficiently and accurately. Demonstrated problem-solving and communication skills. Excellent record of dependability and reliability. Ability to speak, understand, and read Standard English, required. Work effectively with diverse groups of people among all levels within an organization Education and Experience: High school diploma or GED Minimum of 1-year Helpdesk experience. Cisco VOIP/ switch experience a plus CompTia A certification a plus. Experience with telephone and telecommunications systems used in the DCC facilities, including, but not limited to, multi-line phone systems, local area networks, modems, PBX and Cisco VOIP equipment Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Position may require certifications by law and/or job assignment. Position requires frequent sitting, occasional walking, climbing stairs, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing and pulling; may be subject to adverse working conditions, dust, grime, noise, fumes, wet floors etc., including weather; requires irregular and/or extended hours, including weekends, evening, and holidays, determined by event schedule and/or department need; Must possess the ability to lift objects up to 50 pounds to desk level. Requires radio usage of a two-way hand-held radio. Note: Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.