Job Title: Director of Operations Department: Operations Reports To: General Manager FLSA Status: Full-Time/Exempt Salary: $90,000 /annually BE A PART OF THE EXCITEMENT! Embark on a thrilling journey with ASM Global, the global leader in venue management and live event production! With an illustrious reputation as the foremost partner for venue management, ASM Global proudly oversees more than 350 venues worldwide. Our success in operating and investing in the world's most iconic stadiums, arenas, convention centers, and theaters is fueled by unparalleled dedication and profound expertise. At ASM Global, we go beyond the ordinary. Our commitment to growth, resource optimization, and cutting-edge technology ensures not only the success of our endeavors but also the well-being of our internal team members. We strive to create a dynamic and enriching work environment while consistently delivering exceptional live experiences for our valued guests. Here's your chance to be part of the magic! ASM Global is thrilled to present an excellent and immediate opportunity for a Director of Operations to join our dynamic team. This role will play a pivotal part in supporting various functions at The Oncenter Convention Center, Arena, and Theaters, as well as the Empower FCU Amphitheater at Lakeview, contributing to the vibrant tapestry of unforgettable live events. Join us as we continue to redefine the boundaries of entertainment and create memories that last a lifetime! THE ROLE As the Director of Operations at The Oncenter and Empower FCU Amphitheater, you will be responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors. WHAT TO EXPECT Directs, supervises, and schedules all aspects of Operations, including Engineering; Building and Grounds (through appropriate county offices); Technical Services; Event Operations; Conversion and Room Setup including ADA compliance; Public Safety; Security; and Custodial Services. Orders, directs, and follows up on work orders for repairs of the physical property and grounds of the various facilities. Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events. Implements and updates facility rules, regulations, policies, and procedures. Provides clear, concise, and timely communication of directives to other departments. Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing. Oversees coordination of the maintenance of the Physical Plant, systems, equipment, and vehicles in conjunction with appropriate County departments. Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility. Authorizes the requisition of equipment and supplies within budget guidelines. Provides yearly inventory of all equipment. Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed. Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures. Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes. Works closely with the General Manager and Assistant General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy. Negotiates with vendors, unions, contractors and/or service providers. Coordinates with appropriate County department in developing and implementing preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations. Acts as liaison to public utility, environmental, and energy agencies. Assist GM/AGM in implementation of any energy saving guidelines. Coordinates and oversees special projects, such as construction, remodeling, or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements. SUPERVISORY RESPONSIBILITIES The Director of Operations manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Technical Services, Event Services, Public Safety, and/or Security Departments. Is responsible for the overall direction, coordination, and evaluation of these units; Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. EDUCATION & EXPERIENCE Bachelor’s Degree from a four-year college or university; or Five years of experience in the event/operations industry; or Equivalent combination of education and experience. SKILLS YOU’LL NEED Excellent organizational, planning, and interpersonal skills. Ability to prioritize and to handle multiple projects simultaneously. Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management. Proficient in Microsoft Office; able to learn and apply computer systems quickly and efficiently. Ability to effectively schedule, motivate, and supervise staff. Supervisory experience required. Remain flexible and adjust to situations as they occur. Demonstrate problem-solving and communication skills. PHYSICAL ABILITIES Must be able to walk/stand/sit for long periods of time. You may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily. _______________________________________________________ NOTE: This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training. The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.