POSITION: Director of Operations DEPARTMENT: Operations REPORTS TO: General Manager FLSA STATUS: Full Time-Salaried Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a full time Director of Operations for the Albuquerque Convention Center, including Kiva Auditorium, Civic Plaza and Jennifer Riordan Spark Kindness Sports Complex. The Director of Operations is responsible for overseeing the daily activities to run, maintain and service the Albuquerque Convention Center, and/or events. This includes managing operations, maintenance, housekeeping and more that comprises of supervising staff, coordinating with other departments and contractors, working with clients and event organizers, ensuring compliance with regulations, and maintaining a safe and efficient environment. Responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate managers/supervisors: Essential Duties and Responsibilities Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events. Implements and updates facility rules, regulations, policies, and procedures. Provides clear, concise, and timely communication of directives to other departments. Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing. Oversees maintenance of the physical Facilities and their systems, equipment, and vehicles. Assists in the preparation of the Annual Operating Budget and recommends capital budgets for 1-year and 5-year long-range repairs and improvements to the facilities. Authorizes the requisition of equipment and supplies within budget guidelines. Provides yearly inventory of all equipment. Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed. Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures. Investigates, analyzes, and resolves operational challenges and complaints. Conducts weekly staff meetings to discuss procedures, challenges, and policy changes. Works closely with the General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy. Negotiates with vendors, contractors and/or service providers. Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all corporate and governmental regulations. Acts as liaison to public utility, environmental, and energy agencies. Assists General Manager in implementation of any energy saving guidelines. Coordinates and oversees special projects, such as construction, remodeling, or expansion. Plans and directs outside vendor/contractor work to assure compliance with contracts and safety requirements. Serves as MOD (Manager on Duty) as required. Supervisory Responsibilities Manages subordinate managers/supervisors in any of the following departments: Changeover/Conversion, Housekeeping, Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, and Technical Services. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's Degree from technical college with major in Management or Maintenance Engineering. Minimum of 2 years’ experience in Supervising or Managing in similar Facilities. Additional experience may be substituted for education. Supervisory experience required. Skills and Abilities Excellent organizational skills. Ability to prioritize and to handle multiple projects simultaneously. Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management. Ability to effectively supervise staff. Professional presentation, appearance, and work ethic. Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program. Ability to work with limited supervision and as a team member. Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds. This position requires work inside and outside of the building and some exposure to adverse conditions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. 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