• Conduct assessment and screening activities to identify client eligibility, strengths, goals, and

• Develop and implement individualized service plans in partnership with each client;

• Provide information and referral, follow-through and monitoring, and remove barriers to help

substance use disorder, legal services, employment and vocational services, benefits

establishment, etc.;

• Provide client support services such as social emotional learning, independent living skills,

employment preparation, educational support, youth development, recreational, community

engagement, mentoring and other individual or group services;

• Provide support for transportation services as appropriate;

• Assess and respond to client satisfaction feedback regularly and positively;

• Maintain accurate and up-to-date documentation, including forms, case notes, data entry into

• Attend required meetings and trainings;

• Provide services on a flexible schedule including evenings and weekends; and

• Other related duties as assigned by supervisor, or as identified in program manuals or funding

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

REQUIRED QUALIFICATIONS:

management services, or equivalent combination of education and experience

• Experience working with diverse communities;

• Excellent verbal and written communication skills and attention to detail in documentation;

• Computer literate;

• Certificates, licenses and registrations required: Adult, Child, and Infant CPR/AED & First Aid

and auto insurance;

PREFERRED QUALIFICATIONS:

• At least 1 year of related working experience with high-risk, at-risk, probation, foster care, and/or

• Bilingual in Mandarin, Cantonese, Vietnamese, or Spanish; and,

• Experience with group facilitation, group presentations or experience with home-visitation

COMPETENCIES:

• Cultural Competence - Demonstrates knowledge of EEO policy; Shows respect and sensitivity

environment; Builds a diverse workforce.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with

• Adaptability - Adapts to changes in the work environment; Manages competing demands;

or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are

• Cooperation – Establishes and maintains effective relations. Exhibits tact and consideration.

Works cooperatively in group situations. Works actively to resolve conflicts.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to

and assistance; Meets commitments.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for

Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased

opportunities; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;

ideas and information in a manner that gets others' attention.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

ideas and tries new things.

• Job Knowledge - Displays required job skills and knowledge. Exhibits ability to learn and apply

understanding of how job relates to others. Uses resources effectively.

• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment;

process; Makes timely decisions.

goals.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations;

skills; Participates in meetings.

• Organizational Support - Follows policies and procedures; Completes administrative tasks

outside activities; Supports affirmative action and respects diversity.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for

tasks; Develops realistic action plans.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes

situations; Uses reason even when dealing with emotional topics.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats

for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase

• Safety and Security - Observes safety and security procedures; Determines appropriate action

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to

success of team above own interests; Able to build morale and group commitments to goals and

objectives; Supports everyone's efforts to succeed.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development

• Written Communication - Writes clearly and informatively; Edits work for spelling and

and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand

• Frequently required to walk

• Frequently required to sit

• Frequently required to talk or hear

• Occasional exposure to outside weather conditions

• While performing the duties of this job, the noise level in the work environment is quiet to loud

• The employee must occasionally lift and /or move more than 35 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not

to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job

description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please send a cover letter and resume along with 3 references to careers@aycla.org.

AYC is an Equal Employment Opportunity Employer and adheres to hiring practices

in accordance with Federal and State regulations.