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Summary
The Store Manager is responsible for building and supporting a high performing sales culture, maintaining a strategic view of store talent needs, recruiting, and developing talent, analyzing relevant data to inform store-specific strategies, being role model and champion for Ashleys Core & Growth Values to create a strong brand perception so that the store becomes the destination of choice for home furnishing needs.
The Store Manager is a role model for building and maintaining the guest relationships that are the foundation of the Companys retail sales success.
This position hires, trains, supervises, and develops Sales Manager and other store employees in the implementation of the Companys sales approach, oversees overall operational functions of the store, and maintains compliance with the Companys policies and operating procedures to ensure the delivery of an exceptional in-store experience for every guest that results in increased store sales, profitability and customer loyalty.
Primary Job Functions
Leadership and Team Management
Recruit, onboard, train, supervise, develop, and motivate a team of Sales Managers, sales associates, cashiers, customer service, and support staff.
Cultivate a positive and collaborative work environment that fosters high performance and low turnover.
Conduct or oversee performance reviews and provide ongoing coaching and development opportunities.
Ensure strategic engagement e.g. lead huddles that align every decision in the store with the company strategy.
Serve as a role model of Ashleys Core & Growth Values.
Design / shape the vision for training content provided to all associates.
Sales and Revenue Growth
Develop and implement sales and promotions to achieve sales targets and exceed revenue goals.
Analyze sales data and identify areas for improvement.
Motivate and coach store team to deliver exceptional customer service and close sales.
Develop sales and profit goals.
Help establish Ashley as the premier destination in the market for home furnishings.
Have a strong understanding of selling system / standards for selling aligned to company strategy high performing sales culture.
Use of analytics / insights to take advantage of hidden opportunities / improve selling.
Sell consistently to every guest and align selling strategy with company standards (e.g. we are not
Store Operations and Inventory Management
Ensure smooth operation of all store functions, including merchandising, inventory management scheduling and cash handling.
Maintain a clean, organized and visually appealing showroom environment.
Negotiate contracts and manage relationships with vendors and suppliers.
Manage and optimize inventory levels to meet customer demand and minimize cost.
Create enticing visual presentation (e.g. knowing what good looks like and partnering with the visual team to optimize) and consistent maintenance of the store.
Help create general associate standards and support for the guest.
Participate in training program for sales and operations activities (e.g. selling is more than just active engagement with the guest store must be set right to win)
Provide relevant insights on offers, assortment and selling process / standards, etc. to ensure success is expanded.
Pursue opportunities to reduce waste (cost) and enable reinvestment in the business (growth)
Inventory management (protect profit everywhere to enable continued investment in sales drivers)
Assortment optimization (e.g. velocity walks / optimizing the floor to win in the local market)
Customer Service Excellence
Foster a customer-centric culture throughout the store.
Exceed customer expectations by providing exceptional service and resolving any issues promptly and professionally.
Empower store team to resolve customer issues efficiently and with empathy.
Track and analyze customer feedback to identify areas for improvement.
Community Engagement
Develop and maintain strong relationships with customers, building loyalty and repeat business.
Customer Engagement / Full Customer Lifecycle Management
Financial Management and Budgeting
Develop and manage store budgets, ensuring efficient and responsible use of resources.
Monitor key financial metrics and track progress against targets.
Report on financial performance to management.
Secondary Job Functions
Maintain reliable attendance.
Actively participate in departmental meetings, training, and education. Assist with training other employees and providing backup.
Complete other assignments and special projects as requested.
Job Qualifications
5 years experience in retail sales, Required.
Supervisory / Management experience, Required.
Strong knowledge of furniture products and styles
Strong business knowledge with basic financial acumen
Exceptional relationship building skills
Excellent interpersonal skills
Excellent verbal and written communication skills
Strong attention to detail
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Proficient with various mobile devices
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee / vendor / customer issues or inquiries
Last updated : 2024-05-14
Full Time
Wholesale
$54k-84k (estimate)
05/18/2024
05/21/2024
HUAIHAIZHONG, SHANGHAI
100 - 200
2020
CHARLES FRANKLIN SPANG
$10M - $50M
Wholesale
The job skills required for Store manager include Customer Service, Leadership, Merchandising, Scheduling, Team Management, Store Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Store manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Store Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Store Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Store Manager jobs
Ability to connect with the customer.
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Don’t fall for advertising gimmicks.
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Job adverts call for good English skills.
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Maintain the sales environment of the store.
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