The Gatehouse Officer staffs the Gatehouse entrance to the community and delivers exceptional customer service and hospitality while fostering an environment of safety and security. This includes but is not limited to; screening and documenting all traffic and/or persons entering the community, providing proper parking passes & maps, giving concise verbal directions to assist visitors with wayfinding, and directing emergency response vehicles to the proper location.

How you will make an impact:

• Acknowledge visitors, provide a pleasant greeting, and offer assistance as needed to all persons entering the community
• Screen all vehicle and pedestrian traffic entering the Community per the Gatehouse SOP.
• Provide proper parking passes, maps, and instructs visitors to park in appropriate spaces.
• Document all visitors and vendors/contractors via the standard Gatehouse log in
• Inform the Security and Emergency Services Supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the community
• Complete thorough and detailed Incident Reports using our online report system

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What we offer:

• Compensation: ranges from $16.00 per hour to $18.75 per hour, commensurate of experience, plus any applicable shift differentials!
• A "career for life" approach to professional and personal development for our greatest asset; our employees.
• A culture of diversity and inclusion, which builds on our values, vision, and mission.
• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• Competitive benefits packages including medical, dental, vision, and PTO
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• Free onsite parking at all of our communities and corporate offices

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What you will need:

• High school diploma or GED.
• Prior experience as a Security Gatehouse Officer (preferred).
• 1 year of experience in a Customer Service or related role.

Job Type: Full-time

Pay: $16.00 - $18.75 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Relocate:

• Ashburn, VA 20147: Relocate before starting work (Required)

Work Location: In person