Our goal for our clients is simple: we are all about engaging customers with a warm smile and enthusiastic hello while developing the most superior customer experience. Taking care of our people, clients, and the communities we serve is our main priority. We are set on developing new businesses and expanding into new market sectors. We have been fortunate enough to sustain relationships with some of the largest clients across the nation. Our Client Success Representative team is an integral part of our ability to foster relationships with our clients’ consumers, which is why we are on the hunt for a vital new addition to our team!

Our firm is a lively place where you’ll always be on hand for our customers as a dependable and courteous Client Success Representative for our brands. The focus is listening to concerns, fixing problems, and making the customer experience a dream. We acknowledge people are at the forefront of what we do, so we treat every customer and team member with professionalism and attention.

Responsibilities of the Client Success Representative Include:

• Be the first point of contact for all customers, problem-solve, and see a customer’s request through with high empathy and a positive attitude
• Grasp fundamental knowledge of the services we provide by attending Client Success Representative training sessions, company meetings, and client webinars
• Master all client product knowledge to be able to answer any consumer inquiries and recommend any products and or services that may fit their needs
• Handle each customer interaction with the utmost professionalism while also following compliance guidelines
• Ensure that every customer is completely informed of all product and service benefits including any sales promotions going on
• Maintain accurate customer information in our client system at all times to ensure a smooth customer experience
• Contribute any thoughts and ideas during daily team meetings on how to improve processes, sales targets, and interactions with client consumers

Education/Requirements of the Client Success Representative:

• Must have a Highschool Diploma or equivalent certification
• 0-2 years of experience working in customer service, sales, or customer support
• Must thrive in a team environment and communicate effectively across all levels
• Must have a solid ability to be calm under pressure and naturally helpful
• Must be a self-starter and be driven to expand your professional knowledge
• Must be welcoming, people-oriented, and have a contagiously positive demeanor
• Must be available to regularly commute to our office in Clearwater

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Professional development assistance

Compensation package:

• Commission pay

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person