This person assesses patients and works with counselors and other care providers to design treatment plans, set up referrals and choose the most suitable resources for a patient’s specific mental health needs. The case manager will be responsible for follow up and documenting progress on each patient. The case manager will also develop and provide behavioral health education to individuals, groups and the surrounding communities and conducts limited community assessments.

DUTIES & RESPONSIBILITES

1. Maintains an active caseload providing interventions to patients as needed and within area of expertise and limits of credentials; 
2. Acquires and provides to the team the detailed information regarding progress to locate resources for patients.
3. Assists in development, implementation and revision of individual treatment plans; assures that services provided are specified in the Treatment Plan and monitors progress toward treatment goals when necessary.
4. Serves as a liaison between the patient and the behavioral health/medical provider.
5. Receives documentation from providers and follows up with patients to assist in linking patients to resources.
6. Sets up and attends meetings with providers and patients as needed.
7. Informs all parties involved on the processes that are being used to treat and/or link patients to services.
8. Maintain patient confidentiality in treatment plans and reporting as appropriate. Understands and abides by HIPAA guidelines.
9. Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals.
10. Communicates with patients regularly, via phone or in person to monitor their well-being, address their questions or concerns, and connect them with resources.
11. Maintains patient records in accordance with applicable standards and regulations, grant requirements, etc. (EHS).
12. Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
13. Participates in continuing education activities, remaining knowledgeable in area(s) of expertise;
14. Attends case consultation with psychiatrist/medical psychologist.
15. Attends meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.
16. Acts as crisis and intake counselor and for calls from the Call Center. 
17. Assists Specialists or Clinic staff when necessary with clinical intervention (warm handoffs, brief counseling, and referrals for treatment).
18. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Master's degree in Social Work or Counseling
• Knowledge and skills in community based behavioral health care and case management preferred
• Good interpersonal and communication skills
• Reliable Transportation (work would entail traveling to 10 clinic locations and in-scope schools and traveling to social service agencies in the community)
• Flexible scheduling required
• Understanding of holistic health care
• Authentically welcomes diversity
• Skill in facilitation of groups, adult learning
• Excellent Communication skills

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish) desirable
• Master’s Degree in Social Work, Psychology, Counseling with a LMSW or PLPC
• 3 years work experience in behavioral/mental health services with children, adolescents or youth.