• Understand and execute the Case Management and Change Approval processes
• Prepare, attend, and provide Case status updates in Queue Reviews
• Communicate via Case and/or email with partners and clients
• Update Knowledge Documentation consistently
• Become an expert in clients' businesses and applications
• Escalate client, team member, and technical issues
• Forecast work weekly based on assigned cases
• Deliver on key KPIs (e.g., utilization)

• Complete application coding assignments that meet provided technical specifications and end-user requirements
• Participate in the design process that generates application functional and technical specifications
• Document application design specifications and implementation procedures to improve application quality and reuse of code
• Assist in the creation of unit, function, and performance test scripts to improve application quality and ensure fulfillment of requirement
• Plan and execute testing and implementation of major systems
• Manage and maintain Terraform for Azure/AWS or other Cloud Infrastructure
• Deploy code and database changes
• Periodically analyze, review, and make recommendations around Cloud Infrastructure
• Mentor other members of the team, and help drive continuous improvement

• Bachelor's degree
• 3 years of .NET development experience; ASP.NET, XML, SQL Server, HTML, C#, CSS
• Experience working in an Agile environment
• Experience in application coding and in creating computer applications and/or databases
• Experience with programming; application of job software programs; troubleshooting and resolving database software problems
• Experience with software development, life-cycle and implementation methodologies
• Familiar with Azure and AzureDevOps
• Familiar with Terraform or similar
• Familiar with Angular or other similar JavaScript frameworks
• Strong understanding of source control and branching strategies

We are seeking highly motivated individuals who meet the following criteria:Excellent organizational, verbal and written communication skills
A passion for technology, problem-solving, and customer service
Efficiently manage multiple tasks
Contribute in a fast-paced, team-oriented environment
Possess strong problem solving and analytical skills
Exhibit excellent leadership, communication, interpersonal and organization skills
Upbeat, friendly, motivated and ready to help contribute to our team and the needs of our clients. Salary Expectations: $100,000-$115,000

ATTENTION: Please be aware of scams and fraudulent job offers using Ascend Technologies name. Ascend Technologies will never ask you to pay start up fees or request equipment/time tracking cards be purchased. All emails from Ascend Technologies recruiting team will come from a Team Ascend email. Outreach will never come from a generic email address, even if it does contain an Ascend employee’s first and last name. For a full list of all the current open positions please visit TeamAscend.com/careers.