1 Client Success Manager Job in Auburn, MI
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Ascend Technologies is Hiring a Remote Client Success Manager
- Develop consistent long-term partnerships with customers to ensure mutual success and value realization.
- Focused on the Day-to-day management of complex client accounts that are larger than 5,000 in MRR.
- Understand short and long-term customer goals and objectives and recommend additional technical solutions and/or Ascend services.
- Coordinate the planning, design, and systems engineering work necessary to build and address client requirements.
- Manage client communication structure (Service Point of Contact, escalation contact, etc.).
- Communicate, and report on issue resolution.
- Engage assigned accounts on both an ad-hoc bases, as well as on a defined schedule for status updates, operational review, growth discussion, and relationship building.
- Delivery of required periodic reporting (Number of tickets, status of tickets, SLAs for response and resolution, availability of infrastructure, etc.).
- Provide mentorship and guidance to complimentary team members such as Architects, Engineers, SOA’s, and Client Success Associates.
- Coordination during an outage and coordination of proactive maintenance notices.
- Identify and communicate systemic issues to the operations team for remediation and resolution.
- Understand business needs and requirements of existing clients and help turn those goals into projects and proposals.
- Maintain structured account plans that detail short- and long-term IT plans.
- Assist with positioning other Ascend capabilities to existing clients.
- Drive the development/enhancement of Ascend methodologies, processes and approaches to enhancing the client experience.
- Bachelor of Science in Computer Science, MIS, Business or similar degree
- 6 total years of progressively responsible roles relating to technical services and client-facing in the consulting or managed services industry.
- 2 years as a client-facing manager in the consulting or managed services industry
- Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis.
- Must have experience managing a variety of teams, including small engagements as well as large initiatives. Should have experience estimating project work and cost.
- Strong analytical, problem solving, and quality experience.
- Excellent organizational, verbal and written communication skills
- Passion for client service and creating great client experiences, with an attitude of “going above and beyond” to exceed expectations.
- Strong communication skills to be able to work with clients and present to C-level executives.
- Experience in developing work plans, project scopes, pricing estimates, and presentations to be able to assist in selling work to clients.
- Must have firm understanding of infrastructure and application development technologies, including Microsoft Operating Systems, O365, VMWare and Citrix virtualization technologies, networking knowledge, storage and backup solutions, anti-virus programs and experience supporting custom third-party applications.
- Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
WHAT WE OFFER:We are offering a challenging and interesting opportunity with extensive responsibilities in a dynamic and fast-growing company! We are proud to provide an extremely competitive benefit package including: flexible paid time off, work from home opportunities, comprehensive medical plan options, dental, vision, flexible spending accounts, transit accounts, disability coverage, life insurance, employee assistance programs, 401k, and a fun and engaging work environment. Ascend Technologies is an Equal Opportunity Employer. Our company views diversity as a powerful force in the workplace. Your experience, education, certifications, and drive to succeed make you uniquely qualified. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic prohibited by federal, state or local law.
Job Summary
Full Time
$103k-145k (estimate)
03/04/2024
04/23/2024
ascendtechnologies.com
Loganville, GA
50 - 100
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The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
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Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
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Provide updates & training to existing clients on any new features that are rolled out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
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Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
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The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
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The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
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Step 3: View the best colleges and universities for Client Success Manager.
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