The Blennerhassett Hotel and Spa is hiring a Guest Services Rep.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with check-in and check-out processes
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction

Experience:
- Previous experience in a customer service role preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Parkersburg, WV 26101 (Required)

Work Location: In person