Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

Location: 1164 E Joyce Blvd, Fayetteville, AR.

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Summary:

SUMMARY: Under general supervision, the Closing Assistant assists Closing Processors and Closing Agents, as needed, by receiving and reviewing contract orders and preparing correspondence. The incumbent provides clerical services to the Closing department including, but not limited to, answering telephone lines, taking accurate notes, directing visitors and callers to the appropriate team member, and responding to customers’ emails. In addition, the incumbent maintains departmental files as well as confidential customer and departmental records.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Receive and review contract files for missing information, collect missing documents, verify signatures and contact customers, agents and contractors with questions and requests. Order preliminary closing requirements such as termite services and home warranties. As needed submit new orders from customers to the centralized order entry department.

2. Act on behalf of supervisor for matters that do not require their direct participation.

3. Establish and maintain accurate personal and confidential business files in an efficient and accurate manner and ensure the appearance of finished work of the department reflect a professional image.

4. Maintain department policy and procedures manual.

5. Provide post-closing support to the closing team by helping customers obtain a copy of the final title policy. Monitor escrow account balance reports and follow procedures for outstanding checks, refunds, negative file balances.

6. Reconcile various accounts such as expense reports, and petty cash funds.

7. Make appointments and schedule meetings for branch. Maintain calendars such as the supervisor/department's, closing schedule and/or closing agent calendars.

8. Answer phones for the closing branch. Take accurate and detailed messages for the closing team. Follow up with the customer as needed to describe when to expect a response from the closing team. Provide support to the closing associates by accepting and following through with delegated tasks.

9. Deliver first impressions and a welcoming environment. Greet the customer by name. Prepare the lobby and closing rooms before the customer’s arrival by stocking with pens, creating a professional environment, and housekeeping. Maintain a clean desk. Organize and document all customer deliveries or customer document pickups.

10. Establish and maintain a cadence to inventory reconciliation. Order office supplies, marketing materials, closing materials, check stock, etc. timely. Ensure the right quantity is being ordered to eliminate excess or depletion are not an issue. Ensure organized storage of inventory.

11. Research and compile data to be used in files, presentations and meetings.

12. With some oversight and direction, coordinate logistics and make arrangements for management, committee, board and other meetings/events.

13. Print checks, deliver documents and checks, run errands and make daily deposits.

14. As needed, train Administrative Assistant 1 positions and/or perform duties of Administrative Assistant 1.

15. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.

• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.

• Foster and promote the proper company image at all times.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) required.

• 6 months professional business experience required.

• Proficiency in Microsoft Office required.

• Associates degree preferred.

Relevant military experience is considered for veterans and transitioning service members.

OTHER SKILLS AND ABILITIES:

· Must be able to arrive at work on time, work on site and have regular work attendance

• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

• Must be able to provide cordial customer service regardless of customer personality, presence or communication style

• Must be able to perform several tasks at once

• Must be able to work in a stressful atmosphere

• Must be able to rotate job tasks

• Must be able to occasionally work overtime

• Must be able to greet others cordially

• Must be able to coordinate multiple and changing priorities

• Must be able to verbally communicate with all other associates

• Must be able to operate telephone, scanner, copier and FAX machines

• Must be able to move from department, division, or bank to department, division or bank to attend meetings

• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear and sit. The associate is occasionally required to stand, walk; use hands to finger, handle, or feel objects: bend; and reach with hands and arms.

The associate may occasionally lift and/or move up to 25 pounds and must be able to reach and carry.

Specific vision abilities required by this job include close and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 10

Pay Range: $15.00 - $17.81 per hour