Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Position is based at 525 S. Main Street, Tulsa, OK 74103. Position requires availability Monday through Friday 8:30 am to 5:30 pm.

Summary:

The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission – People helping people find financial solutions for life.

Job Title: Mortgage Consumer Direct Lender

The Mortgage Consumer Direct Lender offers professional guidance to customers during their search for financing and offers expert advice on products for 1-4 family residential loans. The incumbent is responsible for proactively calling or responding to an array of customer contact initiatives; telephone inquiries, Arvest website, Arvest app, call campaigns and following up on leads and referrals to generate sales of residential mortgage loans. The incumbent will maximize the generation of revenue in a fast-paced environment utilizing all cross-selling opportunities. The Mortgage Consumer Direct Lender will minimize risk exposure by adhering to all federal, state and internal compliance regulations, policies and procedures. Ensures that all customers, both internal and external, are responded to in a timely manner while adhering to the Arvest Sundown Rule

We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

What You’ll Do at Arvest: (Other duties may be assigned.)

• Proactively contact potential customers through various channels; accept and make multiple sales calls daily (inbound and outbound) utilizing interpersonal and communication skills to generate mortgage applications through lead sources.

• Provide a comprehensive picture of the full features and benefits of mortgage products and do so in a manner that is most relevant to the customer. Sell the most relevant benefits in a positive, persuasive manner to each customer.

• Review the Arvest lead management system for leads of applicants, initiate contact and respond to any questions that may arise.

• Take applications over the phone, the Arvest website or the Arvest app and collect required financial/mortgage information. Analyze detailed financial and credit data; matching customer needs with an appropriate loan program and level of risk. Recommend differing products based on customers’ needs and circumstances.

• Maintain a current knowledge base of the mortgage industry, mortgage products, lending practices and regulatory guidelines. Know and follow the Arvest lending policy, procedures and underwriting requirements.

• Be cognizant of opportunities to exceed customer expectations by actively listening to the customer and making referrals when applicable. Build rapport and leverage customer relationships by meeting and exceeding their needs.

• Resolve all customer complaints personally or refer them to the appropriate area. Forward a copy of all written complaints to manager for additional follow-up, if necessary.

• Build “customer for life” relationships by providing routine and structured follow-up to ensure that each customer will always look to Arvest for future mortgage transactions. Ask for referral opportunities from existing customers in an effort to advance the scope and reach of our existing customer base and to exceed department sales goals and personal goals.

• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Responsibilities:

Toolbox for Success:

• High School Diploma or General Education Degree (GED) required.

• 1 year of sales experience required.

• 1 year of mortgage/real estate experience required.

• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.

• Associates Degree or equivalent related experience preferred.

• Relevant military experience considered for veterans and transitioning service members.

Physical Demands:

The associate must be able to travel occasionally by themselves within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We offer competitive compensation, benefits packages, and significant professional growth.

Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our associates. If you want to be recognized for your results and empowered to reach your potential, we urge you to apply.

Grade 13

Pay Range: $21.36 - $25.37 per hour