1 IT Service Technician 2 Job in Fort Smith, AR
Arvest Bank is Hiring an IT Service Technician 2 Near Fort Smith, AR
Position is based at 5000 Rogers Ave. Fort Smith, AR 72903 with local and regional travel to bank locations required.
Position requires availability Monday through Friday from 8 am to 5 pm with the ability to work additional hours as needed, including some weekends.
Preferred Qualifications: 2 years computer and network technical support work experience or relevant A or Network Certification.
Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .
SUMMARY: An experienced end user support technician providing direct client support in maintaining equipment and software used in the computing environment and able to quickly resolve client problems. Performs physical on-site assistance and participates in migrations and rollouts. Works closely with more senior technicians when required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Evaluates hardware and software requests, including testing structured cabling, and provides solutions based upon business requirements and corporate standards, documenting as appropriate. Addresses problems escalated from more junior staff and escalates to more senior staff members, as appropriate.
- Supports and maintains the end user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
- Provides direct support to users for supported hardware, software and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, supporting special events (on and off-site) and providing executive support.
- Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers, network gear). Installs and maintains related software, and wipes data prior to destruction or reissue.
- Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
- Supports the development of more junior team members.
- Plans for and performs facility moves, including coordinating appropriate resources like vendors, IT team members, facilities team members, etc.
- Identifies compliance issues with relevant policies and regulations, and escalates any concerns to management, as appropriate.
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
- Support and uphold the Arvest Mission Statement.
- Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
- Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
- Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
- Promote professionalism at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- High School Diploma or GED required.
- 3 years of relevant experience or a professional certification with 1 year of relevant experience or training and/or relevant education required.
- Relevant professional certifications preferred.
OTHER SKILLS AND ABILITIES:
- Must have a valid driver's license
- Must be able to arrive at work on time, work on site and have regular work attendance
- Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
- Must be able to provide cordial customer service regardless of customer personality, presence or communication style
- Must be able to perform several tasks at once
- Must be able to work in a stressful atmosphere
- Must be able to rotate job tasks
- Must be able to occasionally work overtime
- Must be able to greet others cordially
- Must be able to coordinate multiple and changing priorities
- Must be able to verbally communicate with all other associates
- Must be able to operate telephone, scanner, copier and FAX machines
- Must be able to move from department, division, or bank to department, division or bank to attend meetings
- Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
- Provides direct support to executive management, as appropriate.
- Is courteous and tactful at all times with clients and IT team members. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.
- Probes both internal and external clients effectively to determine the actual nature or underlying cause of a user problem, and communicates status updates regarding problem resolution effectively.
- Works to assess the client’s comfort level with technology, and potentially manage their anxiety and stress.
- Has strong orientation towards client service.
- Engenders confidence in clients during the most sensitive escalation issues and situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Grade 12I
Pay Range: $23.68 - $28.12 per hour
Job Summary
Full Time
Banking
$37k-46k (estimate)
10/27/2023
05/22/2024
arvest.com
LONOKE, AR
3,000 - 7,500
1961
VICKI CALAHAN
$1B - $3B
Banking
Related Companies
About Arvest Bank
Arvest Mission: People helping people find financial solutions for life. Arvest Bank is a regional bank that operates in a unique, customer-focused way. Arvest delivers the convenience and technological advantages of a large super-regional bank but with the local commitment and decision-making of a local community bank. Our primary focus is on meeting and exceeding customer expectations through convenient hours, an extensive network of branches, competitive rates and pricing, technological innovation and offering a full line of banking, mortgage, investment, lending and wealth management servi...ces. Arvest operates in 16 locally managed markets, each with its own president, management team and board of directors, in Arkansas, Oklahoma, Missouri and Kansas. The majority of our 270+ branches are open 12-hours a day during the week for our customers' convenience. Member FDIC. Equal Housing Lender.
More
Show less
The job skills required for IT Service Technician 2 include Customer Service, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Technician 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Technician 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Technician 2 positions, which can be used as a reference in future career path planning. As an IT Service Technician 2, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Technician 2. You can explore the career advancement for an IT Service Technician 2 below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
