Preferred Qualifications/Experience:

• Software testing, IT support, software issue troubleshooting experience.
• Experience with UiPath and/or other robotic process automation (RPA) platforms.

Position is Monday through Friday 8 am to 5 pm with the ability to work additional hours as needed.

Position is based at 901 SW 14th Street, Bentonville, AR, however, the Incumbent can be located within the 4-state footprint of Arvest (AR, OK, MO, KS).

Exempt: Yes

Salary Grade: Grade 18

Summary:

SUMMARY: The Intelligent Automation Operations Support Manager is responsible for managing and monitoring the day-to-day operations of process automations put in place by the Intelligent Automation Center (IAC) which utilizes artificial intelligence and automation tools such as robotic process automation, business process management, machine learning and optical character recognition. The incumbent is a key member of the intelligent automation leadership team and is accountable for efficient and effective performance of automations, encompassing promotion of new automations, monitoring and troubleshooting of existing automations, and escalation with internal and external resources when problems arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Foster and promote the proper company image at all times.

SUPERVISORY RESPONSIBILITIES:
Directly supervises 2 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules, addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree (preferably in Business or Information Technology) or equivalent relevant experience required.
• 8 years of relevant work experience required.
• 3 years of management experience preferred.
• 2 years of experience with process automation software preferred.
• Proven ability to resolve complex problems across multiple stakeholders in an effective and timely manner while maintaining good relationships preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance.
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style.
• Must be able to perform several tasks at once.
• Must be able to work in a stressful atmosphere.
• Must be able to rotate job tasks.
• Must be able to greet others cordially.
• Must be able to coordinate multiple and changing priorities.
• Must be able to effectively communicate with all other associates.
• Must be able to occasionally work outside of normal business hours.
• Must be able to move from department, division, or bank to department, division, or bank to attend meetings.
• Must be able to create reports, schedules and other appropriate documentation.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The associate must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.