Position is Monday through Friday 8 am to 5 pm or 9 am to 6 pm with ability to work additional hours as needed.

Incumbent can be located anywhere within the Arvest 4 State Footprint (AR, KS, MO, OK). Remote work options may be available outside of the 4 State Footprint upon further review during the interview process.

Preferred experience: BKFS conversion experience, 2 years BKFS system experience, SQL, experience working with many different areas of mortgage servicing.

Exempt: Yes

Salary Grade: Grade 16

Summary:

11. Maintain up-to-date knowledge in the areas of regulation/compliance, products/services, systems and technologies, bank/mortgage structure/organization and account documentation by attending continuing education training, both internal and external.

12. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes, but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.

• Uphold the Arvest Code of Ethics that confidential information is safeguarded.

• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation.

• Promote professionalism at all times.

SUPERVISORY RESPONSIBILITIES:
May directly supervise 1 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in a related field or equivalent relevant work experience required.

• 5 years of banking, financial services, and/or relevant experience including products and services, bank regulations and core systems or equivalent required.

• 2 years of project management experience required.

• Experience with influencing, communicating and collaborating with senior management and working across all levels of an organization required.

• Comprehensive knowledge and experience in the use of Excel or other spreadsheet software required.

• Proven experience in problem solving required.

OTHER SKILLS and ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance

• Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style

• Must be able to provide cordial customer service regardless of customer personality, presence, or communication style

• Must be able to perform several tasks at once

• Must be able to work in a stressful atmosphere

• Must be able to rotate job tasks

• Must be able to greet others cordially

• Must be able to coordinate multiple and changing priorities

• Must be able to verbally communicate with all other associates

• Must be able to operate telephone, scanner, copier and fax machines

• Must be able to occasionally work outside of normal business hours

• Must be able to move from department, division, or bank to department, division or bank to attending meetings

• Must be able to operate personal computer keyboard in order to create reports, schedules, and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms, stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance, color vision, and the ability to adjust focus.

The associate must be able to travel occasionally by themselves within the U.S., including overnight, and via automobile and air.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.