• High school or equivalent (Required)
• Client service experience in a supervisory role: 1 year (Required)
• Veterinary reception or technician experience: (Preferred)
• Administrative experience: 1 year (Preferred)

• Maintaining and supporting a positive client experience.

• Being present on the floor in a management capacity to support all employees with any questions or issues as they arise. This includes responding to and resolving client and employee questions and conflicts as they arise.

• Assist with day-to-day oversight of the hospital functions – assigning roles to team members and keeping the flow through the departments.
• Evaluate the daily schedule to anticipate patient arrivals and efficiently plan tasks accordingly.
• Ensuring daily checklists and responsibilities are being completed by all employees. Delegating tasks as needed.
• Be observant on the floor and take notice of client wait times, making sure clients are checked-in and checked-out in an appropriate amount of time, and that employees are on task.
• Cover gaps in the schedule, breaks, etc.
• Monitoring lobby and exterior appearance to make sure employees have been cleaning the lobby and picking up trash on the outside of the building as outlined in the daily employee checklists.
• Perform and keep accurate records of daily cash-box counts, deposits, and cash-box exchange for Art City Vets. Follow up daily with the Cash Requisition cross checking our operating platforms to confirm accurate transactions.
• Assisting department managers with various administrative tasks, including but not limited to checking all Slack channels and EzyVet to ensure nothing is overlooked, sending records back to patient’s rDVMs, various weekly audits, etc.

• Assisting the department managers with training (both classroom style and on the floor training).

• Work well with all team members and ensure that actions support the hospital, the doctors, and the practice philosophy.

• Proactively identify solutions to overcome unexpected volume, delays, staffing shortage, etc.

• Monthly meetings with Hospital Directors and department managers.

• Weekly meetings with the department managers for coaching.
• Check ACV email on a regular basis to ensure timely communication with management and staff.
• Complete ACV Shift Report and email it to management on a daily/nightly basis.

Maintaining and supporting a positive workplace experience for all:

• Ensure no gossip, bullying or discrimination to other employees and/or clients. Ensuring no negative talk on the floor.
• Teamwork/Team Building exercises that help the team work cohesively together.
• Demonstrates initiative and self-motivation to follow through on all responsibilities in a timely manner.
• Foster communication and collaboration between departments.
• Mentor and work with departmental staff to ensure an atmosphere of cooperation and mutual respect.
• Lead by example, enforce hospital policies while on the floor and act as an example for the rest of the staff.