Job details

Job Type

Full-time 

Comprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More!

Qualifications

• High school or equivalent (Required)

• Client service experience in a supervisory role: 1 year (Required)

• Veterinary reception experience: (Preferred)

• Administrative experience: 1 year (Preferred)

Description

Our goal is to find self-starting, responsible individuals who value building strong professional relationships with clients, patients, and fellow staff. Strong communication skills, leadership, computer proficiency, and organization will be expected from the successful candidate in addition to dependability, punctuality, and flexibility.

This is a special practice with a team who are dedicated to providing our clients and their pets with exceptional care. We offer healthcare benefits, 401k, uniform reimbursement, and discounted pet care. We also offer continuing education allowance for those individuals who desire to further their knowledge in professional development and the veterinary medicine field.

A variety of shifts including nights and weekends and holidays are required.

Summary: Your duties will include, but may not be limited to: 

keeping accurate medical records, clerical work, client education, promotion of hospital products and services, and direct support of the hospital administrators and other team members. This requires a practical knowledge of Art City Vets procedures; policies and services; client and patient treatment protocols; data transcribing; word processing; and the standard procedures, records, and terminology used in the veterinary hospital.

Responsibilities: The responsibilities of the CSR Floor Supervisor include, but are not limited to the following activities:

-Maintaining and supporting a positive client experience.

-Providing support to all CSR employees, including but not limited to training, assisting with employee reviews, interviews, etc.

-Being present on the floor in a management capacity to help the CSR employees with any questions or issues as they arise.

-Ensuring that daily CSR tasks are accomplished.

-Assisting CSR Manager with various administrative tasks, including but not limited to checking all Slack channels and NaVetor to ensure nothing is overlooked, sending records back to patient’s rDVMs, various weekly audits, cash requisition, etc.

-Assisting the CSR Manager with training (both classroom style and on the floor training).

-Evaluate the daily schedule to anticipate patient arrivals and efficiently plan tasks accordingly.

-Monitor schedule and keep clients informed of anticipated wait times.

-Help resolve client complaints when possible.