The HR Client Executive (CE) is responsible for developing new human resource consulting (HRC) business opportunities, closing sales to achieve established annual sales goals, assisting in the creation of new service opportunities, assessing client needs, designing and implementing solutions to meet or exceed specified engagement results, facilitating and supporting account management activities and contributing to shared knowledge across the team that collaboratively connects the team to colleagues and information. The CE works closely and in partnership with colleagues and Marketing team to identify and cultivate leads, as well as with client management and service teams to effectively and strategically service and retain clients. 

Ø Partner with colleagues to strategically identify, nurture and cultivate prospects and new markets for product and service opportunities. Proactively learn and promote services.

Ø Build referral sources and pursue relationships that result in a robust HRC pipeline of prospects the team will enjoy supporting.

Ø Respond to prospect inquiries and facilitate a successful sales process. Include Human Resource Consulting (HRC) colleagues as appropriate to vet prospects, establish clear priorities, determine services and appropriate service plans.

Ø Create proposals and respond to Requests for Proposal (RFPs). Negotiate agreement terms with Principal approval that meet margin requirements and lead to successful outcomes for clients.

Ø Manage a sales pipeline documenting activities to high standards via CRM technologies.

Ø Serve as a primary contact/HR Consulting subject matter expert (SME) for client and prospect questions that bolster client retention and facilitate prospective new HRC sales.

Ø Work with HRC colleagues and lead efforts to develop HRC products and services.

Ø Partner with marketing team to seek out, develop and execute opportunities that support new business development and client retention activities to include participation in sales campaigns, presentations, webinars, articles, blog posts, collateral, trainings, whitepapers, alerts and public speaking opportunities. Pursue opportunities to provide thought leadership, education and HR expertise that grows brand awareness.

Ø Foster and work closely with HRC colleagues to ensure high client satisfaction, improve services and supportive processes. Meet annual sales goals. Conduct periodic check-ins with clients and colleagues to ensure needs are being met and clients feels connected to our broad team. 

Ø Work with colleagues supervising staff to manage escalated client issues to successful resolution and assist in facilitating client communication and reassignments as required.

Ø Proactively seek ongoing knowledge expertise in the HR environment as well as general business trends and practices; share expertise with others. Use knowledge to respond to prospect questions and strategize HR solutions to meet their needs.

Ø Actively engage with colleagues across the company to build relationships and develop ideas that create business development opportunities and strengthen client retention.

o Communication - clear, open and honest communication with the ability to facilitate difficult conversations, internally and externally, in a manner that leads to productive working relationships and actionable positive outcomes for all parties.

o Client chameleon – ability to influence and work proactively with clients of all different industries, personalities, working styles, levels of management and influence and respective expectations.

o Leadership Presence – consistently demonstrates the ability to lead, actively listen and ask powerful questions with confidence respectfully. Offer options, opinions, and direction. Come from a place of empathy and connect authentically with others. Build confidence in prospects, clients and team members. Inspire and motivate people into action.

o Innovation – Demonstrates creativity and alternative thinking to develop new ideas for and answers to work-related challenges.

o Account Management – models timely, proactive, relationally focused engagement with clients ensuring all parties understand the work to be performed, completion timeframes, budget constraints and quality standards. Plans proactively and collaboratively with clients on out-of-scope requests. Focuses on satisfaction and retention of clients.

o Coaching and Teamwork – consistent modeling, coaching and mentorship of behavioral competency requirements and service delivery practices that promote active and effective client work sharing throughout the team and role assignments, regular client updates for team members, collaborative work planning, skill building and actioning of positive behavioral competencies within the team.

o Efficiency – produces solid project and task outputs in a timely manner. Focuses on ways to streamline processes and work to provide desired results with minimal resource consumption.

o Effectiveness – produces consistent desired results through work quality.

o Time management – the ability to manage assigned work in a manner that provides the space and time required to complete and balance responsibilities effectively.

o Customer service – Bringing a consistent positive attitude to the team and the work with a client-centric focus to creative problem-solving, collaboration, option generation and decision-making. Adaptability to new ideas and information.

Initiative – Proactively creates solutions for client business needs and challenges. Recognizes team and individual performance in a way that is meaningful for them. Drives continued positive progress in the face of obstacles.

Ø Resources or Business Administration preferred.

Ø Experience selling ideas and influencing C-suite executives required.

Ø SHRM-SCP and/or HRCI-SPHR certifications are highly desirable.

Ø Must have experience or demonstrated aptitude of HRC sales process and tools.

Ø Must be proficient in database applications and management.

Advanced skills in Microsoft Office applications, CRM systems and video conferencing technology, specifically Zoom and Microsoft Teams, are required. Experience with social media tools is preferred. Demonstrated ability to learn new technology systems.