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Arrow Workforce Solutions
Buffalo Grove, IL | Full Time
$66k-84k (estimate)
4 Months Ago
Transportation Associate
Arrow Workforce Solutions Buffalo Grove, IL
$66k-84k (estimate)
Full Time | Business Services 4 Months Ago
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Arrow Workforce Solutions is Hiring a Transportation Associate Near Buffalo Grove, IL

WE ARE URGENTLY HIRING! APPLY TODAY!
Shifts/Pay: 1st: 8am to 4:30pm at $26/hr Pay out weekly.
Location: Buffalo Grove, IL
Position: Transportation Associate

Job Description/Major responsibilities and duties:

  • Manage and organize Transportation-related service escalations submitted by customer-facing partners via Microsoft Forms.
  • Conduct simple (standardized) analytics to determine current customer experience and root cause customer’s concern (Teradata, SAP and Excel skills preferred).
  • Utilize Supply Chain and/or company knowledge to identify necessary stakeholders key to solutioning (internal vs external/downstream vs upstream).
  • Partner with internal and/or external partners to clearly articulate customer’s service concerns and drive resolution in a timely manner.
  • Leverage strong communication skills to clearly document issues, steps taken to resolve and root cause analysis.
  • Participate in weekly drumbeat.
  • Responsible to manage supplier queries on the shared transportation mailbox
  • Manage ServiceDesk Forms related to transportation topics on daily basis
  • Work closely with the Transportation team members on regular basis
  • Ability to log and tag the incomplete tasks and follow up on them until resolved
  • Understanding on what issues need to get escalated
  • Ability to come up with out-of-the-box solutions and run them with the logistics team
  • Record the issues in the right category that helps internal teams to help fix the root cause of the issue
  • Other duties as assigned to support overall Logistics Team
  • Process Customer LTL returns, exceptions, no movements, over shipments, and return to senders
  • Manage Freight Claim Process.

Requirements:

  • High School diploma or equivalent.
  • 1-3 years relevant work experience.
  • Previous experience in freight payment, accounting or transportation/logistics a plus.
  • Experience in PC applications such as Microsoft Word and Excel is required and Access a plus.
  • Organizational skills to manage multiple priorities.
  • Negotiation skills to resolve day to day service problems or issues with external carriers.
  • Written and oral communication skills.
  • Ability to work with minimal supervision.

Aditional job requirements

  • Six months to three years Logistics, Transportation and/or Supply Chain experience
  • College Degree preferred; minimum High School diploma or equivalent
  • Excellent attention to detail
  • Ability to problem-solve
  • Structured approach to follow-up open issues and bring them to finish line
  • Excellent organizational and time management skills
  • Demonstrates a commitment to provide superior customer service internally and externally
  • Effective communicator, comfortable interacting with customers, internal leaders and external third party providers in a professional manner in person and via the internet.
  • Proficiency with required software programs including NetSuite and SAP Preferred
  • Proficiency with Excel and Google Suite applications
  • Professional in appearance, attitude and action.
  • Problem solving skills

Job Type: Full-time

Salary: $26.00 per hour

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Buffalo Grove, IL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$66k-84k (estimate)

POST DATE

01/02/2023

EXPIRATION DATE

01/30/2023

WEBSITE

arrowworkforce.com

HEADQUARTERS

MEMPHIS, TN

SIZE

100 - 200

FOUNDED

2006

CEO

SAM IBRAHIM

REVENUE

<$5M

INDUSTRY

Business Services

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About Arrow Workforce Solutions

Arrow Workforce Solutions is one of the fastest-growing staffing firms in Canada. Our primary goal is to create strong partnerships between exceptional talent and leading organizations with full-time, part-time and contract employment opportunities. We understand that in todays competitive climate, it is very difficult to find qualified candidates that possess both the required skills and cultural fit based on the specific needs of an organization. We strive to be industry leaders by our unique and creative approach at recruiting top talent. We take pride in having the right mix between tradit...ional and innovative ways of sourcing candidates. The workforce is changing, companies and employees have different needs, and we understand those needs. Get in touch with us... for when it matters If you have any inquiries, please feel free to email us at inquiry@arrowworkforce.com or call us at 416-754-0009 www.arrowworkforce.com FOR WHEN IT MATTERS More
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The following is the career advancement route for Transportation Associate positions, which can be used as a reference in future career path planning. As a Transportation Associate, it can be promoted into senior positions as a Truck Driver Supervisor I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Transportation Associate. You can explore the career advancement for a Transportation Associate below and select your interested title to get hiring information.