Job Title:

Housekeeper

Department/Group:

Housekeeping/Non-Exempt

Company Philosophy

Arrow Senior Living Management wantseveryperson who chooses to join our teamto understand that they play a very importantpart in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountabilities

1)Make Each Room a Home: By providing housekeeping services for residents, you make each area a comfortable, clean, and cozy place to live.

2)Be the Master of the Mise enScène: From behind the scenes, you ensure each area, from the lobby to the employee break room, is tidy and clean, with everything in its place.

Duties:

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified.It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.
• Familiarize yourself with residents of the Community, including detailed understanding of each resident’s unique interests, hobbies, history and personal preferences in order to provide exemplary service.
• Provide exceptional customer service.
• Ensure that changes to resident housekeeping schedules are communicated to residents.
• Participate in all training offered by employer.
• Clean resident rooms and common areas promptly, in accordance with cleaning schedule.
• Report any health, safety and/or sanitation concerns to Maintenance Director and Executive Director.
• Participate in resident orientations by explaining amenities, routines, and expectations of the Community and your department.
• Observe residents’ ability to perform daily ADLs and social skills, communicate potential difficulties or opportunities to the appropriate team member.
• When called upon, participate in care planning and other meetings, formal and informal.
• Encourage and motivate residents in all areas, providing assistance when necessary.
• Perform other duties as assigned.

Requirements

• Candidate must be eighteen (18) years of age.
• Shall have a high school diploma, or equivalent.
• Able to read, write, understand, and communicate in English at a minimum of 8th grade proficiency.
• Possesses clear verbal and written communication skills.
• Positive and energetic attitude.
• Professional in appearance and conduct.
• Must be criminally cleared through background check performed by community.
• Be in good health and physically and mentally capable of performing assigned tasks.Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment.Must test free from pulmonary tuberculosis at time of health screening.
• Must be able to work varying hours as needed.

Physical Requirements

While performing the duties of this job, the employee is regularly required to communicate in person and through written correspondence and navigate visually. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. This position also requires employee to be able to retrieve items from storage, including overhead bins or cabinets. The employee must frequently lift and/or move items up to 25 pounds and must push/pull a wheeled housekeeping cart. The use of a ladder is required. The job functions are primarily indoors, but employee may be required to work outside for events or to assist Plant Operations in outdoor maintenance.