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Functional Analyst II Arrow Electronics India Private Limited KA, IN | Full Time
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Job Description

Position: Functional Analyst II Job Description: What you’ll be doing: Principal Accountabilities L1 support analysts are on the frontline of customer support for the issues related Oracle ERP implementation for Global Components business. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. • Tier 3 analysts research and resolve the most complex issues that other help desk levels have been unable to fix. They also identify trends in issue reporting and come up with preventative solutions. • A L1 support analyst spends the majority of the day performing remote support. This can take a number of forms: • Over-the-phone support • Screen sharing or remote control • Live chat support • Email support Job Complexity ● Has limited discretion to vary from established procedures ● Works under general supervision ● Beginning to solve some straightforward problems ● Has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function What we are looking for: Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience. About Arrow Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 104 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2021 sales of USD $34.48 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make, and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com. Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. For more job opportunities, please visit https://careers.arrow.com/us/en. Location: IN-KA-Bangalore, India (Midford Crescent) GESC Time Type: Full time Job Category: Information Technology