Position: Product Support Manager (m/w/d) Job Description: About us: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side. About the role: Be responsible for the analysis of market trends, supplier performance, internal developments and objectives to facilitate ongoing development of Arrow's adder and quoting strategy. Facilitate interaction and feedback from segment managers, product specialists and sales management. Monitor, measure and report supplier market price performance. Prepare negotiation material as well as support the negotiation process. Work with technology business managers and product specialists to establish negotiation strategies. Facilitates communication with suppliers regarding customer and quote priority. Monitor, measure and report performance metrics specific to market price. What you will be doing in detail: • Quoting for Firm business for designated suppliers • Quote follow-up reviews (pending/win/lost) • Supplier owner (First point of contact) • Office ownership • Preparation of business reviews / Meetings • Ability to prioritise and meet deadlines • Volume Pricing Agreements • Negotiation skills • Pricefile ownership • Market trend analysis • Profit seeking – identify and recover “lost” margin • Margin enhancement, keep track and work proactively to improve margin specifically on large business & design win business • First level of technical support for all standard products • Support internally and with suppliers for business process/change We are looking for: • Ability to build influential relationships and communicate effectively at all levels • Strong business acumen and strategic thinking coupled with proven negotiating skills • Action oriented, problem solving, customer focus and results driven • Can effectively cope with change and be comfortable with ambiguity and working in a multicultural, matrixed environment • Fluent in English • Excel advanced skills • You have excellent verbal and written communication skills We are offering: • Competitive salary incl holidays and Christmas bonuses • Capital-forming payments • Flexible working hours • Challenging & diverse area of responsibility • Modern & dynamic work environment • Safe & trusting working relationship • Professional and personal development Location: DE-Neu Isenburg, Germany (Frankfurter St) 38.2 Hrs Time Type: Full time Job Category: Product Management & Supplier Marketing