Description
HOUSEKEEPING SUPERVISOR
POSITION PROFILE
We're looking for a dedicated and hospitality-focused Housekeeping Supervisor to manage daily operations of the housekeeping department at ARRIVE Austin. The ideal candidate will be a motivating team leader that's up to the task of managing staff, performing room inspections, making schedules, and exceeding our high standards of cleanliness and trusty service.
ABOUT ARRIVE AUSTIN
Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin!
THE TASK AT HAND:

• Supervising the day-to-day operations of the housekeeping department to ensure immaculately tidy guest rooms and common areas
• Jumping in to assist the team as needed on busy, high occupancy days when necessary.
• Maintaining our high standards of cleanliness in all areas of the hotel, from the lobby and common spaces, to guest rooms, and back offices.
• Responding to requests in an expedient, professional manner.
• Interacting with guests in a friendly manner to ensure satisfaction.
• Cleaning and examining rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine the need for repairs, replacement of furniture or equipment, and makes recommendations to management.
• Training, counseling, and managing team members, as needed to get the job done and ensure positive working relationships within and across departments.
• Embracing and pushing for top-notch standards that keep our spaces clean, welcoming, and safe.
• Complying with all policies, procedures and regulations that relate to the local, state, and federal laws.
• Communicating openly with front desk agents, so they know when rooms are ready for new guests.
• Using the proper cleaning chemicals for designated surfaces, according to hotel requirements.
• Establishing a guest room cleaning schedule, categorized by priority and working with the team to maintain these schedules on a daily basis.
• Training the housekeeping team on set-ups and confirming all furniture, bath amenities, towels, and so forth are always set up per the floor plan and eye for detail guides.
• Constantly inspecting the condition of all furniture for tears, rips, or stains; report any damages to the Hotel Manager.
• Leading by example at all times, staying visible, involved, and ready to assist and answer questions from the team as needed.
• Being part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.
• Fostering an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assisting in building a culture of open communication, spend time with team members and be available for them (open door policy).
• Continuously striving to improve and maintain client and guest experiences.
• Naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees.
• Embracing our brand values, demonstrating exceptional work ethic and service delivery for all employees on property.
• Effectively managing wages and controllable expenses.
• Focusing on maximizing the financial performance of the department.
• Following uniform guidelines
• Cleaning guest rooms and common areas, performing all necessary tasks including, but not limited to emptying trash containers, removing and replacing dirty linens and towels, removing dirt, dust, hair, and soap build-up from bathrooms, replacing bath amenities and paper products, cleaning closets, vacuuming, dusting, checking drawers, removing dust and stains from all surfaces, emptying ice buckets, making beds, rearranging furniture, and more.

WHAT WE'RE LOOKING FOR:

• Has a strong working knowledge of and passion for hospitality.
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
• Displays a strong hands-on approach.
• Thinks critically and objectively.
• Guest service oriented.
• Strong knowledge of cleaning products.
• Must be able to stand or walk a minimum of eight hours.
• Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs.
• Experience: Minimum one years of experience working guest in a luxury hotel setting.
• Minimum of 1 year of experience working guest in a luxury hotel setting.
• Flexible schedule - must be available to work a variety of shifts.
• Ability to carry up to 50lbs.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
Requirements

• Minimum of one-year experience as a housekeeping supervisor
• Must be able to stand for long periods of time and be able to push, pull or lift up to 35 lbs.
• Flexible schedule- must be available to work a variety of shifts

Company Information
MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!