Overview

We are Array Behavioral Care, where we envision a world where loved ones never struggle to access behavioral health services that support their wellness. Our mission is to transform access to quality behavioral care through innovative applications of technology. Come be a part of our organization where you can help us lead the way in providing remote high-quality behavioral healthcare to those who need it most.

Organizational Overview

Array Behavioral Care is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community healthcare organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities, and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations.

Position Summary

Array is seeking a skilled and motivated Desktop Administrator to lead our desktop deployment, repair, and recycling initiatives. As a key member of our team, you will play a pivotal role in streamlining our desktop support processes. If you thrive on process optimization, and advanced desktop troubleshooting, we encourage you to apply.

This is an onsite position based out of the Mt. Laurel, NJ office. This individual will be a key part of our Technology department, helping to optimize our device lifecycle and desktop support. The Desktop Administrator will provide technical support to over 500 clinician and administrative users through exceptional customer service. The Desktop Administrator will be responsible for identifying, researching, and resolving issues that come into the Service Desk via phone, email, or chat. The individual will be responsible for escalating any issues to external vendors and both external/internal partners. At its core, the Service Desk Team is responsible for ensuring that clinicians can conduct patient encounters successfully. This fast-paced position is the perfect fit for an individual looking to grow professionally with a rapidly expanding health care organization.

Responsibilities

Position Responsibilities 

• Conduct day-to-day hardware, software, and network support for all users including administrative staff, clinicians, and partner healthcare systems staff, including local and remote employees. 
• Respond to incoming support calls, emails, chats, and tickets; triage support requests based on urgency. 
• Assist staff with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment, and software within established standards and guidelines. 
• Interface with internal Application Support, infrastructure, and information security teams for ticket hand-off and escalation 
• Support all corporate issued and BYOD hardware and software including:
  • Hardware
    • Laptop / Desktop (Windows) 
    • Local and networked printers / multifunction copiers 
    • Mobile phones 
    • Video conference equipment 
  • Software
    • Windows 10/11 
    • Office 365 
    • RingCentral 
    • Video Meeting Platforms (BlueJeans, Zoom, InTouch, etc.) 
    • EMR access 
    • Virtual Desktops 
    • Specialty custom developed telemedicine software. 
• User account provisioning & decommission via Azure Active Directory 
• Conduct Technology Onboarding sessions with new users, assisting them in setting up equipment, logging into their device, enrolling in MFA, etc. 
• Provision and deploy computer hardware, including laptops and peripherals. 
• Managing CMDB and maintaining inventory 
• Will participate in team on-call rotation, including afterhours (1a-7a weekdays & all-day weekends), and holiday schedule. 
• Other duties as assigned.

Qualifications

Position Requirements 

• 3-5 years of experience in a support role. 
• 1-3 years of experience in a desktop administration role. 
• Bachelor’s degree in information systems, Computer Science or related field preferred (equivalent work experience acceptable in lieu of degree) 
• Experience with Video Conferencing platforms (Zoom, Teams, others) 
• Advanced experience administering Microsoft Intune
• Office365 and/or Entra ID knowledge 
• Experience with software management, deploying software and managing updates to software. 
• Experience documenting work in tickets and knowledge base. 

Position Logistics

• On-site position
• Fulltime employment
• Reports to Dir, IT Operations
• The pay range for this role is $25.00 to $34.50 per hour. This information reflects the anticipated salary for this position using current national data. The final offer will be determined based on an individual’s skills, experience, education, and other job-related factors permitted by law.

At Array we strongly value diversity and are committed to equal opportunity and non-discrimination in all policies and practices, including the area of employment. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, marital status, genetic information, or any other legally protected status.

EOE M/V/F/D