Description

Position Summary

Provide engaging interaction to dining guests while managing timely service, and ensuring every guest leaves having had an extraordinary experience during their visit. Hosts are expected to be attentive to our guests needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Core Responsibilities

• Take excellent care of all guests, without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Restaurant.
• Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Observe body language, inflection, and responses of our guests to gauge their experience with us during their visit. Gather information as needed to assure guest satisfaction.
• Operate with awareness of and care for all guests around you, not just those in your assigned section.
• Consistently assist your teammates with their own responsibilities anytime they are busy, and you are not.
• Deliver timely results for any requests made my management to help other departments in the restaurant with a positive attitude.
• Always put guest happiness and the success of the restaurant team as a whole above that of your own.

Departmental Responsibilities

• Greets guests in a friendly and courteous manner. Opens door for departing guests when possible.
• Manages reservations using the established reservation system and ensures accurate information of guest information into our database during each booking.
• Provides guests who cannot be seated immediately with accurate wait times, always in a pleasant fashion and while taking care to listen to the guest and ensure they are at ease with the response.
• Maintains knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking availability, restaurant address/telephone info, contacts to relay messages, etc.
• Accommodates special guest requests as appropriate, involving managers when necessary.
• Takes care not to walk far ahead of guests and is engaging with conversation while leading to tables.
• Thanks guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty and offers to introduce guests to a manager when appropriate.

Qualifications

Qualifications

High school diploma or GED are preferred, but not required. Previous experience as a host is preferred, but not required. Must speak English fluently and be able to write in basic English. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and sales skills. Good communication skills both written and verbal. Must be dependable, reliable and be driven with minimal supervision. Must possess a high level of awareness, attention to detail and follow-through. Must be both effective and efficient at multi-tasking in pressure situations.

Physical & Cognitive Requirements

Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession. This position may on occasion require the lifting, carrying, pulling, or pushing of up to approximately 21-50lbs. Must be able to withstand changes to temperature, occasional smoke, steam, and heat. Must be able to work in a confined area for multiple hours in succession.

Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise. Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must possess adequate sensory abilities to observe and detect emergency situations. Must be able to add, subtract, multiple and divide at a basic level.