MAIN FUNCTION:

The Clinical Director of Patient Experience will provide leadership, coaching, and training in clinical areas throughout the organization to improve the experience of our patients and families. This individual will design, implement, and evaluate programs that facilitate the professional development and continuous learning of all clinical team members while promoting the mission, vision, and values of the organization. Partnering with the Chief Patient Experience Officer, this individual will identify opportunities to improve experience within the clinical setting, will lead initiatives, and support clinical leaders to ensure a consistent approach occurs. This position will play a key role in aligning patient experience and nursing initiatives across the organization on a journey of High Reliability. Reports to the Chief Patient Experience Officer.

DUTIES AND RESPONIBILITIES:

QUALIFICATIONS:

Documented track record of teaching, coaching, training and successful performance improvement initiatives is required. Experience implementing, executing, and accomplishing goals is required. Ability to communicate effectively verbally and in writing.

EDUCATION

Current NYS RN License Required. Master’s degree in nursing is required. Attainment of Certified Patient Experience Professional (CPXP) within three years is required.

EXPERIENCE:

Five years of inpatient or emergency department nursing experience is required. Two years’ experience teaching and training is required. Nursing leadership experience is required. Strong interpersonal, collaboration, and communication skills are required. Experience in performance improvement and/or Lean Management preferred.

CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:

No CPR required.

PHYSICAL DEMANDS:

Ability to frequently lift 15-20 pounds. Some reaching and stooping. Required to be on feet much of the time.

EXPOSURE CATEGORY:

Category II. Tasks that involve no exposure to blood, body fluids, or tissue But employment may require performing unplanned Category I task.