About Armed Forces Benefit Association (AFBA) and 5Star Life

AFBA membership provides military members, first responders, and their families certainty and peace of mind, with benefits tailored to their real-life needs. With mission-driven focus, a compassionate claims process, and partnership for life, we provide our members with the security they deserve and the protection their loved ones need. AFBA. Founded to Protect Those Who Serve.

5Star Life partners with select brokers to grow their business with personalized attention, flexibility and responsiveness so they can address customer needs. Our customizable solutions are transparent and straightforward to meet the needs of the employees critical to our communities. Drive your business forward with 5Star Life. The partner of choice.

Through the values of Integrity, Commitment, Stewardship, Service, Patriotism, Inclusiveness, Culture, and Social Justice, our team provides insurance solutions for those who serve, defend, and protect our great nation in the armed forces, as well as first responders, federal government and department of defense employees, and our country's civilian workforce. We welcome you to apply and consider joining our team of service-focused professionals.

This position can be located in Lincoln, NE or Alexandria, VA.

About the role:

This position is an operations and sales support role responsible for coordinating the overall quality review, providing documentation, and supporting training within the Worksite team to ensure that our procedures and work output is aligned with company quality standards.

• Following established process, conduct quality review of all operations tasks, both financial and non-financial, to ensure quality and financial accuracy.
• Assemble findings from these examinations in a report for leadership review
• Maintain logs on quality review findings, with accurate records on outcomes and subsequent activities to improve work product.
• Provide routine quality control on newly produced group billing output and other client-facing documents that involve premium communications.
• Conduct payment and premium allocation upon request.
• Prepare, analyze, and coordinate monthly reports, including vendor payments, business unit expense reporting, past due reports and other reports as directed by leadership.
• Provide backup support for group contract and certificate updates/creation.
• Assist in technical projects as directed, with a focus on creating accurate and complete process documentation for internal distribution.
• Support efforts with training and new hire onboarding procedures
• Support additional projects for new product implementation, process streamline and identification of trends.

What we are seeking:

Bachelors degree, or equivalent work experience

• Experience in a financial-related industry a plus
• Working knowledge of product administrative systems and related activities
• Strong understanding and experience with MS Office Suite of products, specifically Excel and other database utilities
• Proven self-starter, comfortable working under tight deadlines
• Working knowledge of life and health insurance products
• Ability to guide conversations and use appropriate words and tone when dealing with difficult situations while maintaining a professional demeanor
• Strong attention to detail
• Forward thinking with innovation in mind
• Flexibility in adapting to changes in systems, procedures, and guidelines
• Demonstrate complete adherence to privacy laws and company privacy guidelines, and appropriate level of concern for the safeguarding all client information

• Support teamwork and team-based solutioning
• Ability to solve problems and react quickly in case of any urgent situations
• A helpful and supportive nature
• Possess and maintain a positive work environment
• Practice good work ethics and be able to lead by example

Benefits we offer:

• health insurance (medical, dental, and vision)
• flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• paid time off
• paid holidays (11)
• life insurance
• short- and long-term disability insurance
• employee assistance program
• professional development & tuition reimbursement
• career growth opportunities
• hybrid work environment
• on-site gym and locker rooms (Alexandria, VA office only)
• friendly, collaborative culture

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (hr at afba dot com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.