Position Information

Are you interested in a career that allows you to work directly with Arlington County residents? Would you like to make a difference in the community through helping residents achieve and maintain self-sufficiency? The Department of Human Services (DHS)'s Public Assistance Bureau (PAB) is seeking a Bilingual Human Services Aide V (English/Spanish) to work in its Economic Independence Division (EID).
The position will perform an array of technical and administrative duties in support of the bureau. Additionally, this position may support the Fraud Worker by processing cash payments, posting payments to ledgers and all programs of record, sending out receipts, reminders of payments and payment envelopes to customers and running various payment/non-payment reports.
PAB determines both initial and ongoing eligibility of individuals and families for a variety of complex Federal, state and/or local financial assistance programs including: Temporary Assistance to Needy Families (TANF), General Relief, Refugee Assistance, Auxiliary Grants, Medical Assistance (Medicaid), Energy Assistance, Foster Care IV-E, Child Care Subsidy, Energy Assistance, and the Supplemental Nutrition Assistance Program (SNAP).
Specific duties include:

• Interacting with clients to help with completing the application and accessing referrals and resources;
• Contacting clients to assist with gathering needed verifications to complete the application process and assisting with renewal process;
• Preparing documents and intake materials for financial, medical and food assistance programs;
• Scanning client documents for electronic filing process;
• Utilizing local, state, and federal automated records systems to perform client queries and data entry;
• Responding to client and employee inquiries accurately and efficiently;
• Ordering, stocking and tracking office supplies;
• Communicating program data to stakeholders using Microsoft Word, Excel and Outlook;
• Other administrative duties to include:
  • Typing, editing, reviewing documents and forms;
  • Processing closure of case files;
  • Managing and distributing mail and electronic benefits for the division;
  • Preparing correspondence and assembling materials for mailings; and
  • Coverage of the front desk

Selection Criteria

Minimum:

• High school diploma or equivalent; plus
• Some experience in a support function which included responsibility for customer service and direct human services in direct public contact environment.

• Experience providing information regarding human services program;
• Experience entering data as part of an interview process; and/or
• Strong working knowledge of Microsoft Word, Outlook and Excel.

Special Requirements

An assessment of verbal Spanish (or second language) proficiency would be required before a candidate can be appointed to a bilingual position (English/Spanish, etc.). The incumbent in a bilingual position would receive the language pay premium on all hours worked and on paid leave hours.
The applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability or willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must authorize Arlington County to obtain, or the applicant must provide, copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.
A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Completion of a State of Virginia Central Registry Check.

Additional Information

The pay ranges listed above are effective June 30, 2024.
Work Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday. Some telework may be available depending on workload and supervisor approval.
The official title of this position is Human Services Aide V.
Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.
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Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.

The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.

Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us.