Description

Responsible for daily function of the scheduling office and assisting with patient needs, in the office and on the phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet patients in polite, prompt & helpful manner. Provide necessary instructions and direction.
2. Update patient information, provide any necessary forms needing completion, obtain medical records, updated insurance information, schedule/cancel/reschedule patients, etc.
3. Answer phones in pleasant manner and accommodate patient needs, record messages for physicians and nurses & revise patient schedules
4. Schedule radiology and/or procedures, as directed.
5. Prepare appointment schedules to provide physicians with accurate list of patient workload.
6. Request historical medical records from referring provider or primary care physician as needed for treatment of the patient. Which include but are not limited to lab work, past radiology reports, consult notes, surgical notes, office visit summaries etc.
7. Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly
8. Maintain adequate level of office supplies
9. Address questions in regards patient appointments
10. Maintain patient confidentiality and compliance with HIPAA laws and regulations
11. Manage daily tasks and clinical inbox
12. Answer and respond to referrals and voicemails
13. Perform any other related duties as required or assigned.

Requirements

EDUCATION AND EXPERIENCE

High School diplomaor GED. Previous experience in appointment scheduling in a health care environment (physician office, clinic or hospital) required. Experience in hospital registration or admitting experience is a plus. Knowledge of medical terminology and familiarity with medical diagnostic procedures preferred. Must be highly skilled in verbal communications, problem solving, and prioritization and organization. Typing speed of 45 WPM, and basic experience with computers and multi-line phone system required. Knowledge of EMR/EHR systems and Microsoft Outlook required. Ability to work with speed and accuracy while completing multiple projects is required.

HOURS

Monday-Friday 7:45AM-4:30PM