Arkansas Division of Workforce Services is Hiring a Part-Time Retail Banker – Mayflower Near Mayflower, AR
Please Note the scheduled REQUIRED Availability: 29 Hours per week Monday and Wednesday: 9:00 am - 5:00 pm | Friday: 9:00 am - 6:00 pm | Saturday: 8:15 am - 12:15 pm (3 per month) SummaryUnder the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Essential Duties And ResponsibilitiesTraining consists of learning and developing the essential duties listed below:
Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential
Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated
Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency
Visually review customer transactions verifying necessary information
Count and balance cash using teller platform. Buy and sell currency from the vault as necessary, ensuring that bank drawer cash limits are not exceeded. Scan all proof work through branch capture machine
Receives mortgage, consumer and other loan payments
Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions
Promote bank services and products following appropriate cross-selling procedures or directing client to appropriate personnel. Refer customers to the proper department for issues that cannot be resolved at the transactional desk
Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coin and currency in vault at closing ensuring that cash drawers and safes are locked in vault
Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency. Process coin by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed.
Assist with night deposits, mail deposits and ATM deposits as needed
Complete Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SAR should be considered as needed
Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00
Assist internal customers (other personnel) and executive management as requested
Admitting customers to safe-deposit boxes
Learn to identify Fraudulent transactions and suspicious activities
Assist with resolving outages and research to resolve discrepancies
Operate computer, telephone, keyboard, scanner and copier. Computer skills including strong knowledge in MS Office Outlook, typing, 10 key and the internet. Retail Banker will also use money counter and drive thru tube. Proficiency with internal bank software will be required
Must be able to arrive at work on time, work on site and work cooperatively with other co-workers
Complete all on-line compliance Teal Training courses timely
Attend FSB Training School Preferred - Dependent on location and availability
Additional duties may be assigned or required by management
Upon successful training of duties listed above:Depending on market need: Part-Time Retail Banker may develop specialized customer service skills necessary to acquire experience in additional retail services.
Build consumer and business customer profiles as needed
Process Debit Cards upon request
Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints
Update identification
Opening/Closing Accounts
Handle debit card disputes
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.
Candidate must be, at a minimum, 17 years of age
High School Diploma or GED will be required by completions of current school year
1 year post-secondary education and/or cash handling, customer service, or relevant banking experience preferred
Job posted for the employer by: Workforce Connections, Arkansas Department of Commerce. Powered by JazzHR H9DhdW5o40