Constituent Services Experience Coordinator

Join the Office of the Attorney General team, where we are dedicated to delivering the highest standards of constituent service. We offer a vibrant and dynamic work environment surrounded by top-tier public service professionals committed to positively impacting Arkansas.

Job Summary:

The ideal Constituent Services Experience Coordinator plays a key role in creating a positive and lasting impression on our visitors and constituents. This role requires an individual who thrives working independently and is committed to excellence in customer service.

Key Responsibilities:

• Serve as the face of the Office at the front desk, providing a warm welcome and assisting all visitors.

• Manage walk-in guests and incoming calls with a focus on delivering exceptional service that reflects the high standards of the Attorney General's Office.

• Address constituent inquiries with accuracy and urgency, ensuring that every interaction is handled professionally and carefully.

• Maintain accurate records in Constituent Services databases and ensure prompt follow-up on all communications.

• Coordinate and maintain supplies for the Office of Community Relations, including a well-stocked and inviting refreshment center for guests.

Qualifications:

• High school diploma or equivalent required.

• At least two years in a role emphasizing customer service, office administration, or public service required.

• Proficiency in Microsoft Office and strong capability in handling administrative tasks.

• Excellent communication skills, with the ability to engage effectively and empathetically.

• Exceptional organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

• Adaptability and patience, with a professional demeanor suitable for a high-profile public service office.

Why Join Us?

• Work alongside a team of passionate, high-caliber professionals in a fun and supportive environment.

• Contribute to meaningful work that directly impacts our State.

• Enjoy a workplace where every day brings new challenges and opportunities

The Office of the Attorney General is an equal opportunity employer.

To apply, please submit a current cover letter and resume by email to positions@arkansasag.gov or on our website at https://arkansasag.gov/office/careers/

State of Arkansas job applications will not be accepted in place of a résumé.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

Work Location: In person