Role: Business Analyst /User Engagement Specialist
Asheville, NC (Hybrid)
Long term role until 2026 end
Description:
User Engagement and Service Delivery Specialist focused on the Inflation Reduction Act (IRA) within the Climate Information Services Branch. In this pivotal position, you will provide development support for use-inspired products and services by assessing user needs, conducting user engagement activities tailored to IRA priority sectors, and translating user requirements into design specifications for product development.
Minimum Qualification/Requirements:

• Bachelor's degree in a relevant field, emphasizing communication, technical writing, requirements development, or related disciplines.
• 5 years of relevant work experience.

Responsibilities:

• Provide development support for use-inspired products and services by assessing user needs and aligning development efforts with IRA priorities.
• Design and conduct user engagement activities tailored to Inflation Reduction Act (IRA) priority sectors, fostering meaningful collaboration.
• Extract, define, and translate user functional requirements into design specifications for product development, ensuring alignment with user needs.
• Develop and deliver user analytics for IRA and Bipartisan Infrastructure Law (BIL) activities, contributing to the assessment of project impact.
• Document the effectiveness of client's product suite in meeting user needs, providing insights for continuous improvement.

Required Skills:

• Experience in development support for products based on user needs, ensuring the successful alignment of products with user requirements.
• Strong time management and organizational skills with the ability to plan and/or conduct multiple user engagement activities concurrently
• Strong user engagement and communication skills, fostering positive relationships with stakeholders and project collaborators.
• Proficiency in translating user requirements into design specifications, guiding product development efforts.
• Ability to document and analyze user engagement effectiveness, contributing to ongoing project assessment.
• Strong documentation and record-keeping skills to ensure thorough and accurate event documentation.

Preferred Skills:

• Familiarity with Salesforce or similar tools for tracking and managing stakeholder interactions
• Experience and passion for supporting underserved communities
• Passion for environmental and climate science.