• Directly oversee one or more components of the summer conference program (ex. housekeeping operations, business operations, individual guests, staff management, etc.)
• Assist in initial and on-going planning, developing, and maintaining master calendar of conference and individual guest accommodations and communicate schedule as appropriate
• Assist in preparing contracts outlining specific services for client groups; monitor the necessary guarantees and deadlines
• Fluency in the use of a conference management suite (e.g.,StarRez)
• Ability to think critically about the use of technology to improve the customer experience and to make operations more efficient
• Implement and monitor selection process for Conference & Guest Services student staff
• Assist with the development and implementation of student staff training activities
• Assist with supervision and evaluation of Conference & Guest Services student staff
• Ability to work non-standard work hours as needed. In the summer months, the nature of the work may require working alternative schedules to meet the needs of the conference program.
• Assist in other areas of Housing & Residential Life operations, participation on departmental committees and work groups, as necessary
• Answer phone calls, respond to voicemails, and greet visitors in main Conference and Guest Services office, directing to appropriate staff or department
• Maintain organization of the office and supplies, including overseeing all access to keys in Conference & Guest Services tel-case, storage spaces, and equipment inventory
• Manage Emergency TAC, linen and Campus Pantry item inventory and check out process, and restock as needed
• Coordinate printing and supply orders and inventories
• Oversee and approve payroll of student staff as assigned
• Maintain accurate employment and group records and provide reports as necessary
• Maintain and reconcile budgets for various accounts; monitor expenditures and perform simple analysis on accounts; prepare both special and recurring reports for supervisor and authorize payments within prescribed limits; make recommendations for purchases
• Assist with development and creation of Conference Services meeting agendas, facilitation of meetings, and recording meeting minutes, as necessary
• Coordinate the reservation, usage and accounting of group and individual services including meeting space, classroom space, catering, special setups, parking, transportation, recreation and other miscellaneous needs
• Monitor the preparation of billing information for auxiliary services to client groups
• Manage activation and issuance of Temporary Access Cards to clients, as well as tracking and auditing access card inventory and assisting with access control issues as needed
• Establish and maintain relationships with key campus service providers
• Respond and assist with client group emergencies or disciplinary problems on a rotational basis 
• Complete setup and appropriate configuration of conference room furniture to meet the needs of internal and external groups
• Complete the billing process for conference room rentals
• Coordinate and manage guest apartment facilities for visiting guests including booking, access and customer service
• Assist with various departmental activities during the August student Move-In process
• Other duties as assigned

• Ability to adapt to flexible and dynamic duties and responsibilities within a fluid, and fast-paced work environment
• Ability to perform clerical maintenance, filing, typing, etc.
• Ability to communicate verbally and in writing, and to facilitate meetings in both a one on one setting and group setting
• Ability to serve in on-call rotation for group emergencies and disciplinary issues during summer months
• Ability to work alternative schedules as needed

PHYSICAL REQUIREMENTS:

• Ability to climb stairs, lift tables and chairs, twist, pull and bend.
• Ability to carry/move materials and supplies from one place to another.
• Ability to move/transport up to 50 Ibs.