• Banquet support - assists with setup, service, and clean-up of banquet functions.
• Banquet service - serves food and/or beverages listed on the banquet event order to the standards of the department and expectations of the client; ensuring consistency in all catered functions; ensures proper presentation and services of food and beverages.
• Event preparation and service (alcohol) - reviews event details prior to event start time to ensure planning and product is in place and prepared to specifications outlines in event orders; selects and mixes ingredients, garnishes glasses, and serves beverages to guests; takes inventory and orders supplies to ensure bars are well stocked with appropriate supplies; ensures safe handling of food, alcohol, and equipment.
• Customer service - welcomes guests, checks identification to ensure guests are of age, determines beverage preferences; makes recommendations and takes drink orders; handles customer complaints actively resolving issues wherever possible and following through with necessary actions and communication.
• Handles cash and credit/debit card transactions, ensuring charges are accurate and returning correct change to patrons; balances the cash register; distributes and records cash tip payments (where applicable).
• Additional duties as assigned by supervisor.

Knowledge, Skills, and Abilities:

• Knowledge of the appropriate table settings and service ware.
• Knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of the organization, job content, practices, and procedures.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to handle multiple tasks.
• Ability to effectively communicate.
• Skills in oral and written communication.
• Skills in basic math and computers.

Physical Requirements:

• Must be able to occasionally move/transport a maximum of 30 pounds.
• Must be able to frequently reach, bend, push, pull and/or carry while performing normal job functions.
• Must be able to work in extreme heat/cold.