Job Title:Tessitura Administrator

FLSA Status:Exempt

About Arizona Science Center

Located in downtown Phoenix, Arizona Science Center features more than 300 hands-on exhibits, a state-of-the-art planetarium, a five-story giant-screen theater, live demonstrations, traveling exhibitions, and exciting science programs. The Center offers programs for all ages, including Science on Wheels, CAMP INNOVATION, Teen programs, Professional Development, and Adults’ Night Out: Science with a Twist. Whether onsite or at your location–get ready to embark on a hands-on STEM learning journey you’ll never forget.

Arizona Science Center is an EEO/ADA Reasonable Accommodation Employer.

SUMMARY

The Arizona Science Center (ASC) has recently launched a three-year Strategic Plan designed to Enrich all Communities and Audiences through Science. There are three pillars to this plan:

• Heighten position as an organization of choice.
• Raise Arizona Science Center profile and presence throughout the state.
• Enhance the relevance and impact of programming and exhibits.

Further to heightening ASC’s position as the organization of choice is our priority to make “Informed Impactful Decisions.” The Tessitura system is an important tool in the execution of this priority.

The Arizona Science Center is currently on the hosted version of Tessitura 15.1.2. The system is widely used throughout the organization for admissions, program revenue, and contributed revenue supported by Monday.com as a scheduler. ASC currently employs TNEW for its online sales, but we will be phasing out TNEW with the introduction of a new website.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Fulfills day-to-day user help requests while escalating advanced issues to the Senior Analytics Officer.
• Supports departments with reports, lists, extractions, output sets, and more.
• Cleans and maintains the database including system tables and constituent records to ensure smooth operation and reliable reporting year-round.
• Manage seasonal administrative tasks including performance setup and maintenance, source/promo codes, GL accounts, seating capacities, and price types per Tessitura’s recommended best practices.
• Maintains TNEW buildouts as well as buildouts associated with the new website in coordination with the Web Developer and Marketing team to support transactional integrations between the website and Tessitura API.
• Familiar with and can support users across with the organization with diverse use cases (educators, ticket sellers, donor relations, etc.).
• Can use list manager or other methodology to audit the database and ensure reconciliation between Tessitura and the general ledger, Financial Edge NXT.
• Assist other departments with issues or new project rollouts that require Tessitura action.
• Document standard operating procedures and custom configurations to preserve institutional knowledge related to Tessitura.
• Provide ongoing support and training to staff as it relates to Tessitura tasks and operations.
• Remain current on all updates and advancements in Tessitura capabilities and functionalities and inform others.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities.

• Demonstrated understanding of, and dedication to, the delivery of outstanding customer service, both external and internal.
• Friendly and able to communicate professionally and respectfully.
• Must have a highly developed and demonstrable sense of discretion concerning confidential and private information appropriate to a non-profit organization.
• Must maintain a professional attitude and appearance.

EDUCATION and EXPERIENCE 

• Bachelor’s degree preferred or equivalent experience.
• 2-3 years of direct experience with Tessitura System is a must, as well as a well-rounded knowledge of the Tessitura System and its various use applications and maintenance requirements.
• Experience with SQL is a plus but not required.
• Experience with cleaning and analyzing data with Microsoft Excel is a plus but not required.

BENEFITS include, but are not limited to:

• 21 paid days off annually including holidays, birthdays, and vacation days
• 15 days of accrued sick time
• Medical, Dental, and Vision insurance
• Life and Long Term Disability insurance
• Employee Assistance Program
• 401(k) retirement plan
• Family membership to Arizona Science Center and 600 Association of Science and Technology Centers (ASTC)
• Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.