JOB SUMMARY

Responsible for handling front office reception and clerical duties in a medical clinic including greeting visitors (patients and others), patient check in/out, answering phones, preparing schedules, clinic opening and closing procedures and otherwise ensuring contributing to the smooth running and positive environment of the clinic.
This position has no direct reports.
ESSENTIAL FUNCTIONS
• Greet/welcome every patient.
• Patient check in duties
• Patient check out duties
• Update/verify patient information.
• Maintain the smooth flow of communication between patient, provider, medical assistant, and all clinic staff.
• Provide assistance/information to patients as needed.
• Maintain cleanliness of all common patient areas
• Schedule preparation
• Payment collection and documentation as required.
• Documentation of money kept in office.
• Appointment scheduling for multiple services
• All opening and closing duties as assigned.
• Maintain a clean and organized work area at all times.
• Follow HIPAA regulations as directed.
• Follow all policies and procedures as written with integrity and honesty.
• Create an environment in the workplace which coincides with the values and mission statement of Pain Doctor
REQUIREMENTS
Education & Experience, Knowledge/Understanding
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous Customer service experience
Skills
• Excellent oral, written, and listening communication skills.
• Effective organization and time management skills with the ability to manage multiple tasks simultaneously and work in high-pressure situations
• Excellent interpersonal skills and demeanor
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel
• Proficient in the use of EHR systems
Abilities
• Ability to adhere to strict attendance and punctually expectations.
• Ability to attend to details ensuring accuracy in a timely manner.
• Ability to work both independently, as well as collaboratively.
• Ability to identify and proactively solve problems.
• Ability to thrive in a patient-focused environment.
• Ability to demonstrate Pain Doctor’s core values and performance principles of leadership, integrity, kindness, excellence, and service.
Physical Demands
• Ability to sit for long periods of time.
• Ability to occasional stand/walk
• Ability to assist patients as needed with walking, sitting, reading, and writing.
• Ability to occasionally lift/carry/push/pull up to 30 pounds.
• Close vision, distance vision, depth perception and ability to adjust focus.
• Tolerate a moderate noise level at all times.
What About Benefits?
More than just pay, as a member of our team, you will have access to our comprehensive package of benefits that includes:
• Medical, dental, and vision insurance
• Life, AD&D, short-term and long-term disability coverage
• 401K retirement program
• Paid time off (PTO)
• Tuition reimbursement
• Employee-only perks and discounts.
What To Do Next?
If you want to make a difference, if you want to be part of a team of like-minded people who work together to grow, develop, and change lives, then click the button on this page to apply to this position now.
Arizona Pain is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.