Job Summary :

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life.

DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit ;

or click on the link to view Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1 with the Prescott Valley Office.

This position is responsible for front desk duties that include heavy direct client contact handling face-to-face inquiries with the public;

providing support to Child Support Services Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system.

Job Duties :

Essential Duties and Responsibilities include but are not limited to :

• Assist customers in reviewing / explaining the child support process related to documents, timelines and information required for a case to move forward.
• Research automated system to verify information and ensure customers receive the correct forms and information.
• Interviewing techniques and investigative procedures.
• Scan / image cases and documents.
• Set up all incoming child support cases within the required federal timeline.
• Review incoming correspondence and respond accordingly.
• Complete research to determine locations of case-related parties.
• Review, research, and verify accuracy of data received through automated systems and applications.
• Create and update case files.
• Obtain all court documents from clerks of the courts.
• Prepare statistical reports.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

• Computer software applications, i.e., Microsoft Office applications and Google tools.
• General familiarity with office equipment, i.e., scanners, copiers, and fax machines.
• Assist applicants in reviewing for completion of applications, forms, and legal documents.

Skills in :

• Providing customer service (with heavy public and phone contact).
• Excellent communication skills (both oral and written).
• Proficient in conducting research and investigating information.

Ability to :

• Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
• Apply rules and regulations to varying situations; use sound judgment.
• Determine appropriate documents / correspondence to notify case-related parties of pending actions.
• Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.

Selective Preference(s) :

The ideal candidate for this position will have :

Experience with interviewing, research / investigating, customer service in a fast-paced environment.

Pre-Employment Requirements :

This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply : .

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.

An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Arizona Level One Fingerprint Clearance Card.

Benefits :

The Arizona Department of Economic Security offers a comprehensive benefits package to include :

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work / life balance

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.

The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.