Why You Should Work With Us:

Arizona College of Nursing is currently seeking a Financial Aid Officer, Document Intake Specialist to join our Corporate Financial Aid Department!

Hybrid Remote Opportunity – 2 days in office / 3 days at home – (9am-6:00pm or 9:30am-6:00pm)

Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed. Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:

Passion: We love helping others succeed.Excellence: We strive to be the best.Adaptability: We learn, in part by trying new ideas.Accountability: We own our results.Integrity: We do the right thing.

What You'll Do:

Reporting to the Manager of Financial Aid, the main responsibility of the Financial Aid Officer, Document Intake is assisting Arizona College of Nursing (College) students in all aspects of the financial aid process and ensuring continuing students receive the best funding available to them and that all funding is processing accurately and timely.

Essential responsibilities:

• Answer student inquiries regarding financial aid topics such as Title IV funding, campus-based aid, VA funding, verification, payment plans, and state grants.
• Communicate with students and colleagues by secure methods including email, inbound and outbound calls, texting, and others as available within the College.
• Guide students through the completion of their financial documents (i.e., FAFSA, Master Promissory Note, Entrance Counseling, verification docs, etc.) over the phone with friendliness and patience.
• Ensure serviced students understand the responsibilities and obligations tied to Student Loan Repayment.
• While on the phone with students, review the cost of attendance and tentative financial aid awards, including reviewing monthly payment arrangements when applicable.
• Proactively and promptly contact students with outstanding missing documents.
• Provide impeccable customer service to all students and customers.
• Notate all documentation received in required systems.
• Prepare and maintain accurate student financial aid files.
• Verify student eligibility for Title IV funding.
• Communicate with colleagues quickly and consistently to ensure timely review of student’s financial aid file upon completion of required documentation.
• Communicate with campuses regarding student financial aid eligibility and documents needed for certification of Title IV funding.
• Respond to voicemails within 24 hours, respond to emails within 48 hours.

At Arizona College of Nursing, we believe in a collaborative approach where all colleagues work together towards our shared goals. It's important to note that this list doesn't cover everything you'll be asked to do or need to do. We value adaptability and flexibility as we grow and evolve as an organization.

What We Need From You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

Must have:

• High School Diploma or equivalent skills and experience.
• One year experience in a customer service role.
• Exceptional ability to organize, prioritize, and multi-task in an extremely dynamic environment.
• Excellent verbal and written communication skills.
• Proficient computer skills to include knowledge of MS Office (Word, Excel, Outlook, and SharePoint).

Nice to have:

• Prior financial aid experience
• Proficiency in the Spanish.