Description

Reporting to the Chief Operating Officer, the IT Coordinator is required to provide IT support to physicians, staff, and clinics. This position is expected to demonstrate the strong technical aptitude necessary to cope with rapidly changing technology and work productively with minimal supervision. The position requires someone who is a team player, self-directed with the ability to thrive in a changing environment and has a desire to help people solve their technology issues. Good communication and

some leadership skills are essential in this role.

Duties and responsibilities

• Receive helpdesk calls and resolve questions and issues via telephone, remote support, email, and/or in-person.
• Manage Windows desktops, server applications, cloud-based services, printers, desk phones, smartphones, and portable devices in-person and remotely.
• Provide Active Directory network administration for users and IT assets.
• Responsible for computer, tablet, and smartphone provisioning, installations, and upgrades.
• Ensure desktop computers and smartphone devices interconnect seamlessly with file servers, email servers, conferencing systems, and financial systems.

• Ensure effective and reliable backups are being performed.
• Monitoring and troubleshooting firewall, switch, Windows servers, and HCI hosts.
• Provide user training and orientation on hardware, software, and cloud-based services.
• Maintain inventory of installed software, hardware, manage software licensing and follow proper procedures for the disposal of electronic assets.

• Maintain IT documentation procedures, standards, best practices, settings, installation sequences and back-out instructions.
• Participate in hardware and software evaluations/reviews and recommend purchases to the IT Manager.

• Support in-house telecommunications platform and connectivity.
• Help ensure outsourced IT firm is meeting timelines.
• Collaborate with MSP and help provide timelines to management.

• Performs other duties as assigned.
• Emergency Operations support as assigned.

Qualifications and Educational Requirement

• Strong skills supporting the Windows 10 and Windows 11 Pro operating system in a domain environment.
• Expertise in Microsoft Office 2013, 2016 or Office 365, TEAMS
• Expertise configuring and managing Apple iOS and Android devices.
• Expertise administering Microsoft Windows Server /2016/2019/2022.
• Knowledgeable in Microsoft Active Directory and managing Group Policy
• Experience working with firewalls.
• Experience working with Citrix environments.
• Remove as Office365 took this Strong analysis, troubleshooting and problem-solving skills.
• Strong understanding of Information technology tools and concepts
• Strong interpersonal and communication skills working with technical and nontechnical personnel at various levels in the organization.
• Physically fit and able to lift and manipulate server and desktop equipment.
• A technical diploma or degree in computer technology with two plus years of experience, or ten plus years of equivalent IT experience
• Valid driver’s license and reliable transportation, travel is required between locations.

Working conditions/Physical Requirements

• Medical office setting
• Moderate noise levels from medical setting and equipment
• Standing for long periods of time
• Ability to see details at close range.
• Ability to listen and understand information through spoken words and sentences.
• Ability to read and understand information in writing.
• Ability to communicate information in speaking so others will understand.
• Daily uses of hands to type, file, and write/sign documents.
• Minimum lifting requirements of 50 pounds to transfer equipment and pack/unpack supplies.
• Frequent bending and twisting

Direct reports

• N/A

EEO Statement

Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Qualifications