Job Posting Title

Field Service Technician
Summary

We're pioneers in our field and are relentless in our pursuit of excellence. As the leader in electronic gaming machines manufacturing, Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. We're continually pushing the bar of creativity in designing sleek new cabinets, premium game content or award-winning systems. We apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day.

What You'll Do

The gaming industry is an exciting environment filled with amazing career growth opportunities, travel possibilities, and flexible working schedules. Ideal role for someone who loves to be hands-on working with cutting-edge technology and electronics. This person will be responsible for performing installation, support, and ongoing technical service in the field for various types of Electronic Gaming Machines (slot machines) and related products. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position will require registration with the gaming jurisdictions in which we operate.
• Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance.
• Responsible for completing all installations and visitation scheduled by the Operations Manager or Supervisor.
• Pre-Site Surveys, follow schedule and perform service activities assigned.
• Ensure inventory accuracy and follow parts inventory process for assigned service vehicle.
• Provide customer support for parts purchasing advice through our national service.
• Aid customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges through current CRM (Customer Relationship Management) and mobile apps.
• Review pre-install documents to determine which parts will be needed to complete the installation.
• Gather and report accurately on service activities by utilizing field service management reporting tools.
• Maintain confidentiality of information regarding the company, company products and employee information.
• Have good manual dexterity, eye/hand coordination, good eyesight, and normal color differentiation.
• Maintain proper grooming and uniform and/or dress code.
• No Gaming experience needed.

What We're Looking For

• High School Diploma or its equivalent required; experience of service/maintenance or equivalent in an industrial environment preferred.
• Must be able to obtain gaming licenses with required registration with the gaming jurisdictions in which we operate.
• Must have a valid driver’s license and be insurable through Aristocrat’s Corporate insurance program.
• Experience driving a box truck.
• Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week.
• Must be willing to work extended hours, on-call for dispatch and variable work shifts.
• Must be able lift minimum 50lbs.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Extended hours
• Monday to Friday
• On call
• Overtime
• Weekends as needed
• Year round work

Language:

• English (Required)

Ability to Relocate:

• Allentown, PA: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road